Quoting Associate - 15-month Contract

Company Description

Toronto Research Chemicals (TRC) was founded in 1982 to manufacture and supply researchers in the biomedical fields with specialized complex organic small molecules that were not commercially available. Today, Toronto Research Chemicals Inc. employs over 450 full-time staff, of which approximately 250 are PhD's and MSc's, operating in 120,000 square feet of facilities. TRC currently offers an extensive catalogue in excess of 350,000 products to more than 120 countries. TRC is proud to partner with LGC Standards, a global leader in the life science sector, providing mission critical components to customers across clinical diagnostics, pharmaceutical, research and government, food and other applied markets.

Job Description

Job Purpose

As a Contract Quoting Associate (15 months), you will be responsible for completing quotation requests in a professional, accurate, and timely manner to our customers in addition to answering other inquiries from the customer.

Key Responsibilities

• Identify products requested by customers based on their inquiry
• Be able to identify the correct category of quote inquiry (bulk, catalogue, custom, etc.)
• Collaborate with internal departments to collate necessary information to create quote
• Issue pricing on catalogue, non-bulk catalogue products, and solutions
• Draft pricing on bulk and custom products
• Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges
• Collaborate with commercial team to follow-up on high-dollar value opportunities
• Answer customer phone calls
• Escalate specific customer requests (i.e, NDAs, LOAs, complaints)
• Prepare and manage timelines of assigned quotation requests
• Run reports and metrics as required
• Any additional tasks assigned

Qualifications

Education Requirements

• Bachelor's degree in Chemistry or related scientific discipline and/or Business, Supply Chain with some relevant exposure to working with chemicals.

Competencies Required

• 2-3 Years' experience working in a customer service role or equivalent
• Experience in the Chemical industry would be an asset
• Proficient in all Microsoft office programs and FileMaker Pro, Advanced MS Excel
• Excellent interpersonal, written and oral communication, time management, and presentation skills
• Excellent analytical skills
• Details oriented
• Self-starter; task oriented with ability to manage multiple initiatives simultaneously.
• Strong problem-solving skills
• Ability to work in a team and achieve results in a team environment

Additional Information

Role Dimensions

• Work closely with customers to ensure we are meeting their needs
• Work with Procurement team and Production Operations team regarding updating catalogue
• Work closely with Order Management team regarding to orders converted from quotes

Direct Reports

• none

Physical & Working Conditions/Hybrid Work

• Work within an office environment

Essential competencies and behaviors: Resonates and operates in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect