Regional Head of Consumer (Cx)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 27 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are looking for a Regional Head of Consumer (Cx) Manager to lead and influence key products that will shape our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This is a high-impact role that involves introducing and implementing products and services developed globally into the local market. The Regional Head of Consumer will work closely with marketing & cross-functional teams, both locally and globally, to drive capital efficient growth by holistically improving our consumer experience across areas such as Loyalty, Pricing & Incentives and Product experience (e.g. Discovery).

The position requires a strategic mindset and hands-on project management skills. You will be responsible for evaluating the customers value proposition, financial viability and legal implications of global products, and ensuring their successful integration into the Israeli market.

Key Responsibilities:

• Customer Experience Improvement: Continuously improve the consumer experience by launching new services, lead the introduction of new global products and services into the Israeli market, from consumer value proposition, financial modeling and legal considerations to operational execution.

• Strategic Thinking: Define success by creating high-value customer propositions, engaging teams in successful launches, and ensuring high utilization of products and services.

• Data-Driven Decision Making: Analyze the potential impact on P&L and lead the process of translating global initiatives into local success stories

• Marketing and Consumer Insights: Understand customer behaviors, and how marketing initiatives impact consumer decisions and behavior.

Qualifications

• Master’s or Bachelor's degree in business, marketing, data science or a related field.

• At least 7 years of experience in global environments, preferably within consumer products, e-commerce, or consulting firms.

• Hands-on experience with P&L management, legal processes, and market penetration strategies.

• Strong experience in working with cross-functional teams and managing complex projects.

• Strong analytical skills with the ability to analyze and interpret data to inform decisions, experience with data visualization tools such as Tableau, Looker Power BI, SQL is a plus.

• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment. Demonstrated people leadership experience

Additional Information

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.