Regional Sales Manager

Let's start with the role:

The Regional Sales Manager reports to the Head of Sales and is responsible for the Sales Operations unit, including both internal and outsourced operations. This role holds a key role in ensuring operational excellence in Sales  by applying a strong operational strategy, driving efficiency through initiatives and delivering scalable results. 

As a Regional Sales Manager you will:

• Oversee the overall resource and headcount allocation on a functional level.
• Monitor budget and costs.
• Design a clear project roadmap with deliverables and Sales KPIs, approve SLA commitment per market to ensure effectiveness and efficiency of Sales operations. 
• Be responsible for managing BPO providers contracts and deliverables.
• Be accountable for operational glide paths and action plans focused on enhancing customer and Sales Representatives’ experience.
• Drive process improvement initiatives within the operation and collaboratively with other areas.
• Assist in defining success criteria (goals & KPIs) on a functional level and monitor functional performance vs targets & strategy .
• Strive for service innovation by analyzing competitors and being up to date with industry trends.
• Ensure correct Sales data flow and reporting across internal stakeholders, and design a system where feedback and critical user information will be distributed to the respective teams.
• Connect all operational leads and ensure alignment in SOPs, peer functions, and smooth cooperation.
• Ensure effective interactions and alignment with different stakeholders at any level, using a long-term strategic perspective.
• Create high-performing Sales teams by ensuring that all direct reports have SMART objectives.
• Inspire others and nurtures commitment to Kaizen’s vision, values, and purpose. 

What you will bring

• At least 6 years experience in Sales Management and/or Sales Operations. Experience with Project management frameworks like Lean Six Sigma methodology and tools such as: DMAIC; Histogram; Ishikawa; Pareto chart; among others.
• Solid experience in managing, motivating and developing high performing Sales Teams, Sales Managers and large scale, diverse teams.
• Superb organizational, communication and interpersonal skills.
• Proven track record of analytical skills combined with effective decision-making capability.
• Passionate about Sales, with a data-driven approach and the ability to succeed in a dynamic environment.
• Available to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or 3rd parties.