Remote Technical Customer Support - T2 - Phones (4519)

ModSquad has partnered with a leading B2B ISP company we are actively seeking experienced and dedicated technical and customer support professionals to join our team.

In this role, you will serve as the first point of contact for our clients, providing exceptional technical assistance and customer support. Your responsibilities will include managing inbound calls and emails, troubleshooting complex technical issues, and delivering tailored solutions to meet customer needs—all while maintaining a high level of professionalism and efficiency.

Hours of Operation:

Daily, 5:30 AM - 1:30 PM and 7 PM - 4 AM PT

Commitment

90+ days (as needed)

We're looking for candidates who:

• have a keen eye for detail and can spot even the smallest issues.
• bring experience in troubleshooting and are committed to meeting SLAs.
• can follow specific guidelines and procedures while working independently.
• are empathetic customer support agents dedicated to delivering top-notch and efficient support in every interaction.
• possess excellent written and verbal communication skills.
• Bonus points if you're experienced with Zendesk and/or Dialpad.

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.