Reals Manager

WHY YOU'LL LOVE CISCO
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
WHAT YOU'LL DO
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
You will be accountable for owning and carrying out a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a comprehensive, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
KEY RESPONSIBILITIES AND ACTIVITIES INCLUDE:
- You will drive CX Renewals motion with the customer and manage a team of Cisco resources for all renewal activities from opportunity identification to negation to close
- You'll focus on selling the existing portfolio and new offers
- Renew, up-sell and close timely contracts in assigned territory
- Increase sales penetration at existing accounts
- Understand customers' and partners' procurement process
- Maintain internal and external relationships in support of closing the sale
- Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
- Apply data and insights from cross-functional resources to co-create the customer renewal sales strategy with the account team; play a key role in developing the coordinated account plan and success plan
- Understand the overall industry environment
- Attend and present at internal meetings with other company organizations that are vital to perform duties; aid business development
- Monitor and report on market and competitor activities and provide relevant reports and information
- Analyze data and trends to identify growth opportunities
WHO YOU'LL WORK WITH
This role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
WHO YOU ARE
- You have excellent executive level communication and presentation skills
- You are a process Specialist: Strong process leadership skills and financial savvy with the ability to optimally develop and implement policies for forecasting, data quality and accuracy
REQUIRED EXPERIENCE:
- You have experience with negotiating contracts and strategy
- 3+ years experience with subscription and software offers
- You hold a Bachelor degree or equivalent experience
- Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.