Repair Technician

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want -

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business

What you will do -

Monday to Friday - 6:00 am to 2:30 pm

Under little to no supervision, test, and/or repair product that may include sub-assemblies, Loaners, Certified Pre-Owned, customer owned units and all other related products in order to contribute to the completion of a variety of product models. Adheres to safety, quality and quantity standards and follows directions and procedures to meet product specifications.

• Resolve issues independently and update the support team as required.
• Assist others in resolving their issues, offers advice and possible solutions to them
• Work from engineering drawings and/or follow documented instructions
• Receive, test, repair, and ship various products using considerable independent judgement to ensure quality, correctness, and proper procedures are used
• Comply with documentation procedures
• Maintain orderly, compliant workstation
• On-time completion of all required training
• Understands and follows Handbook rules and code of conduct
• Understand and uses material flow process accurately, trains peers and shares insight on improvement suggestions
• Perform shipping tasks and coach peers associated with international repair
• Learns and responds quickly to changing conditions
• Train and work on various work centers/repairs
• Exceed productivity and/or service level goals described in job requirements
• Supports other team members and support staff by sharing knowledge, best practices, and experience
• Submit suggestions and solutions in the areas of safety, quality, or lean programs
• Participates in MDI, problem solving and can run Tier 1, as needed
• Contributes to operations project/Business Unit Project/Lean Continuous Improvement

What you need -

• HS Diploma or G.E.D
• Peer communication and leadership
• Basic math and writing skills
• Certified OJT Trainer of other employees on FAP/assembly/receiving/shipping or documentation procedures - preferred
• Print/schematic reading
• Ability to assist multiple teams/processes or a demonstrated ability to influence across teams.
• ERP problem resolution. - preferred

Physical & mental requirements:

• Medium work: Exerting up to 50 pounds of force occasionally and/ or up to 20 pounds of force constantly to move objects.
• Must wear required PPE and adhere to all safety requirements.
• Must be able to hear and respond to safety alarms, pages and directives.
• Performs repetitive to frequent tasks using standard procedures, tools, and equipment.
• The ability to receive, assemble, and/or ship small objects or component parts.
• Uses a variety of tools that may include, but are not limited to computers, manual and power hand tools, pneumatic tools, test equipment, presses, and measuring and cutting devices.
• Must have very good visual acuity to determine accuracy, neatness, and thoroughness of the work assigned.
• Requires coordination of eye, hand and foot movement with ability to meet cognitive demands.
• Job demands include prolonged standing, walking, moving from one work site to another, ability to function in narrow aisles and passageways
• Job demands include occasional stooping, kneeling, crouching, bending, sitting
• Must be able to follow detailed instructions.
• Must be able to complete detailed documentation accurately.
• Must be able to observe and correct minute inconsistencies.
• Must be able to communicate simple deficiencies/defects.
• Print/schematic reading.
• Mechanical/electrical problem solving/aptitude.
• Ability to troubleshoot complex product problems using independent judgement.
• Understanding of various complex repairs.
• Must be able to communicate product or component part deficiencies to leadership or Engineering personnel.

About Stryker

Our benefits:

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.