Resource Lead

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else and we're on the hunt for a Resource Lead in our Charlotte, NC office.

HOW WILL YOU MAKE CHANGE HAPPEN?

The Resource Lead is responsible for managing all staffing opportunities and resource needs in partnership with the Account Teams, Portfolio Leads and Talent Acquisition while maintaining profitability and high utilization across the firm. The Resource Lead will also play a key role in the workforce planning process to inform required skillsets across the firm as it matches to the demand and financial plan.

You'll be working alongside other changemakers in our firm to elevate brand awareness and engagement through our owned social channels, integrated campaign support, and employee advocacy programs.

YOU WILL:

• Proactively maintains strong understanding of North Highland's business and skills needed in our capabilities.
• In conjunction with Sales Operations, monitor and track Salesforce Opportunities to actively provide resource options of incoming needs from Account Teams.
• Collaborate with Client Leads to gain detailed understanding of staffing requirements.
• Identify appropriate resources (FTEs and Affiliates) to be sent to the Account Team.
• Understand when it's appropriate to partner with Recruiting on upcoming needs.
• Manages resource and utilization reporting, forecasts, and plans in conjunction with Resource Coordinator.
• Works with account teams to enable staffing visibility and proactively align resources with minimal bench time.
• Own the resource management process to include the staffing and tagging process, availability and roll-off reporting, resource tracking for FTEs and Affiliates, inform PL's and CE's of potential issues and facilitate seamless transition between projects.
• Track progression of resources through staffing process on an on-going basis and keep resources updated as opportunities arise and change for them.
• Work with resources to have a thorough understanding of their skills and career goals.
• Ensure resources have updated and completed resumes and skills in Workday Career section.
• Partner with RM Leadership on hiring needs.
• Partner with HR to address any performance concerns or low utilization for individuals.
• Primary contact for any resource related questions/issues in designated area.
• Determines best practices and suggests how to improve current practices.
• Develops recommendations to solve problems and issues related to Resource Management.
• Contributes to development and communications of long-term market resource plan and forecasts for multi-year growth at the market or business unit level in partnership with leadership.
• Works with client account teams within assigned market to understand, support, and provide visibility to successful resource management practices.
• Work with Resource Coordinator and account teams on working around PTO but still maximizing our billing. Assist with exception reporting for any resource not hitting targets with excessive PTO.

• Understands variance reporting, impact and future actions required.
• Assist with analyzing weekly reports outlining critical issues and future forecasts for the account leaders. Communicate critical issues and forecasts to Resource Management and Account leaders.
• Maintain Resource Management Forecast Notes and ensure data integrity.
• Partner with the team to ensure all resource availability data is reflecting reality - one version of the truth.
• Partner with Portfolio Billing Team as needed for resource hours and time submissions/project set up.
• Special projects as necessary to represent the RM team within Global Services.

IDEALLY, WE'D LIKE:

• 2+ years of related working experience, ideally in a professional services or consulting organization.
• Solid understanding of the consulting business model, understanding of political aspects of the organization
• Extreme attention to detail.
• Ability to work with various levels of people.
• Significant analytical and process execution experience
• Solid project management and Microsoft tools experience
• Demonstrated professional presence, comfortable challenging executives as appropriate.
• Ability to analyze data trends in resource management.
• Resilience and ability to execute against challenges.
• Ability to multi-task and set priorities to fulfill commitments successfully.
• Excellent interpersonal and communication skills with professional staff, senior level executives and the community at large
• Willingness for some amount of travel as needed.

Preferred Skills

• Recruiting or Resource Management Background
• Management Consulting or Professional Services experience
• Experience with Workday or similar HCM tool

EXPECTATIONS:

Productivity - completes all work within the expected timeframe.

Accuracy of Work - completes all work in an accurate manner with few, if any, mistakes (especially with data).

Business Acumen - demonstrates capacity to operate role in line with the business needs, requirements, and changes.

Relationship Management - forms and maximizes relationships with business partners through effective and timely communication, responsiveness, knowledge share, and a solution-oriented approach.

Communication - provides clear messaging through emails, NH Weekly updates, power point presentations, etc. to inform and influence the business.

Cultural Awareness - demonstrates and utilizes an awareness of our culture and how data impacts, informs, and influences our culture.

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart ; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We broke new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

For more information, visit northhighland.com and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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