Retail Operations Program Manager

Summary

Posted: Nov 22, 2024

Role Number:200580182

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. Do you have strong program management skills, a deep understanding of operations, and a track record of providing high level support to internal and external customers? Get ready to join a committed team that works tirelessly to elevate retail store experiences for our teams, our customers, and Apple! We are seeking a WW Retail Operations Program Manager to be a collaborative partner within Global Retail Support to define, design, deliver, and inspire the adoption of Retail programs to support the Genius Bar, Today at Apple, Retail Team Member Training, and other special projects across Apple Retail.

Description

Lead various Retail Operations programs from concept through implementation which may include supporting customer experience strategies, customer loyalty initiatives, new product introductions, training processes, Today at Apple program operations, Repair Room initiatives, and much more. - Drive and influence operational strategy and performance across retail locations - Analyze current processes, procedures, and ways of working to continually seek new efficiencies - Turn store feedback into problem statements and subsequent actions that optimize strategies, drive results and support Apple's priorities. - Develop and maintain key partnerships with the field, including: Market Directors, Market Leaders, Store Leaders, Store Operations Field Leaders, and store teams. Turn feedback into problem statements and subsequent actions that influence current operations and drive results - Lead pilots in stores to gather feedback and ensure issues are resolved ahead of progress with a program

Minimum Qualifications

• 7+ years of operations, people, scheduling, or technical project/program management experience; at least 3 of those years in a corporate business environment
• 2+ years retail or customer service leadership experience

Preferred Qualifications

• Prior experience supporting business transformation projects
• Innovates by moving beyond traditional ways of doing things, pushes past the status quo
• Strong data analysis skills with the ability to transition analysis into measurable projects
• Ability to present to all levels of leadership, including executives
• Proficient in Excel/Numbers, Pages, and Keynote applications
• Expert user of Mac OS X, iOS, watchOS, and Apple hardware

Additional Requirements

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• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.