Sales Operations Analyst

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Sales Operations Analyst will perform a wide variety of performance and operational analysis for the Cable and Communications Sales & Retention (B2C & B2B) Call Centers. This position will be responsible for trending reporting and analyses. This position will be responsible for designing, developing and implementing business communication and administrative applications as well as the administration and maintenance of the same. This position requires interaction with various levels of management and senior management of Sales, Sales Operations Readiness & Support, Business Planning, Sales Commissions and Information Systems.
Responsibilities

• Coordinate detail behind all reporting and analysis related to call volume, sales and retention volume, offer usage, sales compliancy, and other related Consumer Sales operational data.
• Gather, classify and interpret data to provide insight into potential business issues.
• Extract data from multiple sources, organizing into understandable information to provide to management staff
• Develop recommendations and solutions based on assessment and understanding of operating environments.
• Determine critical processes and procedural changes and assess the impacts of these improvements on the overall operations.
• Identify and develop appropriate metrics to properly manage the operation.
• Participate on Telemarketing Sales' behalf of all work sessions in the development of new tools and processes along with the Product, Billing and Collections and IS groups.
• Collaborate across organizational lines to solve business issues based on insights gained.
• Develop automated processes to distribute key information or issues directly to our agents, supervisors, managers, directors and VPs to immediate attention.
• Maintain the Sales Knowledge Database infrastructure, EWFM, Cisco reporting tools, Google Platform reporting, BOSS suite, automated reporting, notification and data transformation processes.

Qualifications

• Technical/Functional Competencies
  • Minimum of three years' experience in analytical role
  • Ability to work under pressure in fast paced environment
  • Must have proven analytical ability related to business processes and functions
  • Experience in application development utilizing relational databases such as Oracle, Python and R Programing, Windows SQL or Sybase.
  • Proficiency in report coordination and report development
  • Proficient knowledge of Microsoft Word, Excel, PowerPoint, Visio, and Access required
  • Knowledge of Adobe Photoshop, Flash and Dreamweaver
  • Knowledge of VB6, VB NET, FTP, SQL
  • Knowledge of Crystal, Seagate a plus
• Key Experiences/Achievements
  • Degree in Computer Science or 3 years directly related experience
  • 3 years' experience within telecom or related industry
  • Working experience in data and trend analysis
  • Experience in application development, story telling, and data visualization
  • Proficient experience in report development
  • Experience in process engineering
  • Proven ability to manage projects through completion
  • Proven interdepartmental communication skills
  • Developed and improved processes and procedures with regard to data integration processes

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty