Sales Operations Manager

Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic, data-driven recruiting.

With Gem, teams can automate and personalize candidate communication, unify all recruiting touch points into a single system, and get usable data across the entire hiring process. Gem gives every part of the organization the tools to drive results and showcase their impact. It's why users recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.

Over 1,200 industry leaders, including Wayfair, Dropbox, Cintas, Robinhood, and UnitedHealth, trust Gem to fuel their growth. The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:  

• Certified as a Great Place to work, 2023
• Fortune Best Workplaces for Millennials, 2023
• Y Combinator Top Companies, 2022

The Team & Role 

What you’ll do day-to-day:

• Present updates, uncover gaps and make recommendations, and clearly articulate business needs
• Collaborate with Finance, Sales, and Marketing to establish and ensure standards for system data quality
• Collaborate with Customer Success to implement changes in relevant systems
• Assist with Dealhub (CPQ) responsibilities, including: implementation of new integrations, tooling administration, quoting and structuring, and educating and supporting our partners in Sales
• Work with the Sales Ops team to perform lead, pipeline, and sales performance analyses to increase velocity and win rates
• Be a thought partner with the broader RevOps org and with cross-functional Sales partners
• Align sales operations projects with the goals and needs of the cross-functional business departments we support
• Assist with territory and account assignments
• Assist with managing and optimizing the sales tech stack

About you:

• Extensive knowledge of Salesforce (Admin Certification preferred) and Excel or Google Sheets
• Strong ability to work cross-functionally and build internal relationships with Sales, Finance, Marketing, and the rest of the GTM team
• Experience working with a quote-to-cash system (e.g., CPQ, DealHub)
• Deep understanding of GTM technology such as ZoomInfo, Outreach, Gong, and LeanData and proven ability to drive system optimizations
• Ability to present findings to larger business groups in a polished and digestible manner
• Thrives in a fast-moving, entrepreneurial environment while maintaining a sharp focus on both process and details
• Strong project management skills and the ability to ideate and manage projects from inception to completion
• Minimum requirement of 4+ years of experience

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success. 

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at [email protected] and we’ll work with you to meet your accessibility needs.

This role is not eligible for remote work.

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