Sales Support Customer Account Representative

Our Customer Account Representative’s hold an important position within the IDEXX Sales Support organization. They are responsible for contract implementation, providing pricing & credit calculation support to our Sales Support Analysts and collaborating with internal partners to review contract performance.

Come join a highly collaborative and dynamic team within a growing sales organization that has a direct impact on the company’s fiscal success. You will collaborate, look for areas of opportunities and improvement. You will add value to a fast-paced organization and make a dynamic team even better.

In the role of Customer Account Representative- Sales Support:

You will work in a fast-paced unit, with a high volume and velocity of work directly aligned with demand generation.

Four areas of the Customer Account Representatives contributions are:

Contract Implementation- You will implement customer agreements and maintain engagement with Sales Support Analyst and internal stakeholders who aide in executing CAG Agreements.

Account Management- You will participate in the calculation of credits owed to our customers, and process price change requests on reference laboratory pricing.

Research- You will participate in the reconciliation process of our customers’ contract performance.

Contract Verification- You will manage a pipeline of contract verifications to ensure a timely and accurate implementation.

What do you need to succeed?  

• You will bring strong communication skills will benefit your collaborative efforts with Sales Support Analysts, Veterinary Diagnostic Consultants, and internal stakeholders involved with contract performance. 
• You will bring a high attention to detail.
• The ability to maintain an open mind, be a change agent and have a willingness to learn are essential.
• You will have experience with tools such as Salesforce.com, Excel and SAP.

What are our desired skills and experiences?

You might not match all the job specifications, but if you have the desirable analytical aptitude, you know who you are. To be successful in this role we are looking for someone who can work independently, has strong collaborative abilities, agility, education and experience.

Location:  This position will be based out of our Westbrook, ME location. The return to work model will be a hybrid schedule with 1-2 days on site in Westbrook.

Shift info: The hours are normally 8:00 a.m. to 5:00 p.m., Monday through Friday.

Why IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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