Salesforce Support Associate (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking an ambitious Salesforce Support Associate to join our team. In this role, you will serve as the first point of contact for triaging technical issues, debugging data errors, and escalating recurring problems to ensure smooth operations. You’ll monitor data quality and performance across Salesforce and third-party tools like SMS Magic, Formstack, and Zendesk, resolving syncing issues and ensuring system uptime. 

Partnering with IT, you’ll manage user onboarding, configure accounts, and administer access permissions to ensure a seamless user experience. You’ll also oversee routine system monitoring, manage ticket flows in Zendesk, and provide timely updates and excellent customer support.

Required Qualifications

• Excellent problem solving skills

• Ability to quickly pick up new skills and technologies

• Ability to effectively communicate with technical and non-technical users

• 1+ Years of Salesforce end-user experience

Preferred Qualifications

• Salesforce administrator experience

• Experience using a ticketing system like Jira or Zendesk

• Salesforce end-user experience strongly preferred

• Salesforce Administrator certification

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Compensation Range: $65.5K - $73.2K

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