Salesforce Training Specialist

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
IDeaS is seeking a skilled and proactive Salesforce Training Specialist to join our Commercial Success department. In this role as a Salesforce Training Specialist, you will lead the design and delivery of impactful training programs to empower our teams across all business units to fully leverage our Salesforce platform. By creating comprehensive, tailored training materials and conducting engaging sessions, you will drive Salesforce adoption and maximize its value for our organization. You'll work closely with the Commercial Success team and key stakeholders, ensuring our Salesforce capabilities support and enhance business objectives.
What you'll be doing... • Design and develop engaging training materials, such as user guides, manuals, e-learning modules, and exercises, tailored to specific business units' needs.• Lead both in-person and virtual training sessions to ensure employees across all business units understand Salesforce functionalities and best practices.• Customize training content to meet the unique requirements of each business unit, ensuring relevance and practical application.• Collect and incorporate feedback from participants to improve training materials and methods, aligning with user input and evolving business needs.• Collaborate closely with Salesforce administrators, developers, and business leaders to integrate system updates, enhancements, and changes into training.• Provide ongoing support and follow-up sessions to reinforce key training concepts and help users address Salesforce-related issues.• Maintain up-to-date documentation of training materials, schedules, and feedback for continuous program enhancement.• Track and report on program effectiveness, participation rates, and improvements in user proficiency to Salesforce users' managers and senior leadership.• Stay current with the latest Salesforce features, updates, and best practices to ensure training programs remain effective and relevant.• Performs other duties as assigned.
What you'll bring to us... • Minimum of 4 years of experience in Salesforce CRM Training, ideally in a SaaS environment.• Proficient in Salesforce and related technologies, with e-learning platform experience a plus.• Strong verbal and written communication skills with the ability to simplify complex concepts.• Strong interpersonal skills for building relationships and collaborating with diverse teams.• Solid analytical and problem-solving abilities.• Exceptional organizational skills to manage multiple training programs simultaneously.• Flexibility to adapt training content to the varying needs of different business units.• Proficient in MS Excel, Word, and Outlook• Travel as business requirements dictate at management discretion.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in United Kingdom, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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