Samsung Health - Strategic Account Manager

Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of the unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone.

At Samsung Health, our vision is to build a healthier future for everyone. By advancing technologies that people use to live, work and play, we are pushing the boundaries of traditional wellness and care. Using industry-leading technologies and leveraging ecosystem partners, Samsung Health is reimagining the consumer-centric healthcare system of tomorrow.

Role and Responsibilities

Position Summary

The Strategic Account Manager, US Digital Health will report to the Head of Partnerships/BD, US Digital Health, and is responsible for the comprehensive management of key partnerships/customers. This position focuses on supporting the Digital Health strategy and achieving business goals.

Role and Responsibilities

• Create Partnership/Business/Business Development strategy and plans in alignment with business goals and execute to plan
  
  
  • Build and execute plans to grow hardware and software business
  • Align strategy and plan with HQ/US Digital Health strategy and plans
• Manage and grow key partnerships/customers in alignment with specific Account Goals/KPIs
• Provide inputs/guidance on GTM Strategy - Voice of Partners/Customers, analyze the feedback, conduct gap analysis, and have a perspective and insights on market trends.
• Serve as Product Category spokesperson (external) and evangelist (internal) to key partnerships/customers
• Serve as partner/customer evangelist within Samsung
• Provide and support analysis of competitive offerings
• Contribute to the development and execution of the US / Global Health Team's strategy

Candidate Characteristics

• Passionate about improving health and healthcare transformation, creating great customer experiences and solving problems
• Highly motivated and self-driven
• Organized, detailed, goal driven, achievement oriented with a problem solving mindset
• High EQ and empathy skills with the ability to "read the room" in new and unfamiliar environments
• Ability to quickly identify win-win opportunities, understand needs and priorities of different stakeholders, manage expectations, deescalate challenging dynamics with a view of short and long term aims
• Highly collaborative with an approach and ability to manage multiple stakeholders both internally and externally towards a shared goal.
• Exceptional communication skills
• Able to function independently while coordinating closely with the larger team
• Able to think strategically and tactically
• Thrives in a highly dynamic and changing work environment

Skills and Qualifications

Qualifications/Skills

• Bachelor's Degree required, MBA a plus
• 5+ years of relevant experience
• Partnership Management/Business Development/Account Management Experience at the intersection of the health industry and technology including patient, payer, provider, pharma, medical technology organizations
• Track record of successful long term partnerships with positive business outcomes
• Excellent written & oral communication skills with a proven ability to provide clarity in complex situations
• Experience producing highly effective presentations to communicate with internal and external customers, and partners
• Ability to work independently, quickly, and thoroughly to prioritize and complete tasks and meet deadlines
• Ability to collaborate effectively, both internally and with partners, customers

Physical/Mental Demands and Working Conditions

• Work is generally performed in an office environment.
• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.
• Complete access to confidential company data where disclosure may jeopardize the company's competitive position.
• There will be significant travel to develop & manage business goals

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.