SAP Finance Support Analyst

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

LDC is pursuing an exciting digital journey, driving industrialization of IT delivery and innovating with cutting-edge technology (Cloud, AI and Machine Learning, Agile DevOps/ SecOps, data mesh, RPA, research repositories…).

Our IT strategy has already achieved significant value driving innovation, efficiency, agility and speed to market. Our research and BI capabilities have driven superior decision making, but there is much more still to be achieved and we need great people to make this happen.

Within the global IT organization, you will be offered unique projects with opportunities to grow and develop in a collaborative, fast-moving, vibrant and entrepreneurial spirit. Wherever you join us, you will enjoy an exciting, ever-changing environment with endless space to develop and learn.

The LDC Back-Office IT Services team is looking at how streamlining and standardizing LDC operations, in particular in Finance, Procurement, HR and Master Data, leveraging Shared Service Centers around the globe and global solutions. A significant part of the strategy is to develop one single ERP platform at the epicenter of the business, powered by SAP S4 HANA. The standardized and globalized Back-Office solutions enable agility on the Front-Office systems that manage core trading activities: contracts, execution, deals, that may be regional or global depending on the nature of the business platforms.

In the context of multi-years global SAP ERP program, Louis Dreyfus is in search of an SAP Finance support analyst.

Job Description

In this role, you are part of the Global AMS SAP Support Team and will provide functional support in SAP Finance areas & related interfaces.

You report to the SAP Service Delivery Manager / Team Leader, located in Sofia, Bulgaria.

Your focus will be the functional application support (Incidents management) for the LDC SAP users from Finance, Accounting & Controlling business streams of the live countries (e.g. Switzerland, France, Germany, Argentina, Uruguay, China, US), ensuring support levels and expectations from both management and users are met.

Main Responsibilities

In this Role the SAP Finance support analyst will: 

• Timely respond to questions, email communication and support SAP Key users
• Investigate and resolve tickets (incidents & requests) with high quality
• Monitor SAP interfaces and solve or address the encountered errors
• Analyze, identify and address the root cause for the repetitive issues
• Assess, complete and reassign tickets that requires deeper expertise (documented with function/technical analysis)
• Collect business needs and obtain business validation for system changes
• Continuously deep dive in business processes to enrich knowledge and expertise
• Perform / support functional tests (User Acceptance Tests, Non Regression Tests)
• Share knowledge within SAP support team maintaining all kind of documentation that is useful for team's daily work and expertise
• Identify needs and opportunities to improve work and processes
• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
• Ensure positive working relationship with users, peers, employees and contractors

Experience

University degree in IT, Finance / Accounting, Business school or equivalent

2+ years of experience working with SAP Finance and Accounting and SAP users support experience

Languages:

• English (fluent written and spoken)

Business skills:

• Good SAP Finance and Accounting knowledge (business process understanding)
• Working experience with SAP Invoices, Accounting documents, Payments, etc.
• SAP users support experience (acting as a Key User)
• Experience with SAP BI data reporting is a plus
• Experience working in international companies & teams is strong advantage plus

IT skills:

• Experience working with Service Desk ticketing system (Service Now & JIRA ideally) is strong advantage

Behavior skills:

• Excellent Communication skills
• Customer focused
• Self-driven and proactive
• Team player
• Good learning agility
• Analytical and problem-solving skills
• Be able to work under pressure and tight deadlines
• Have a cross cultural mind-set to be able to work with colleagues from all LDC regions across the world

Additional Information

Additional Information for the job

Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer
We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Our Benefits

• 25 annual paid leave
  
• Flexible working hours
  
• Food vouchers
  
• Transportation allowance
  
• Additional medical & dental insurance
  
• Life insurance
  
• Sports card with 90/10 coverage
  
• Various learning & development opportunities
  
• Yearly performance evaluation plans
  
• Social clubs & Wellbeing initiatives
  
• Team buildings & social events
  
• Employee Referral Program