Security Specialist Network Security

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

Responsibilities:

• Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
• Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
• Monitor the queue and maintain regular updates on the Tickets as per agreed timeline providing the detailed closure summary on the tickets along with L2
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 2 network engineers and other staff as necessary
• Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services
• Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers
• Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise

• Min 7-10 years of experience Network Security engineering on Design Implementation and troubleshooting Firewall load balancers WAF
• Good understanding on Firewall: Checkpoint Palo Alto Juniper and IPS
• Implementation and troubleshooting Site to Site VPN (IPSEC VPN
• F5 Load Balancers Citrix NetScaler and WAF Imperva knowledge for Deployment and troubleshooting
• Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
• Assist is creation of Root Cause analysis (RCA)
• Performance tuning of Network devices
• Network Security (multi-vendor) experience – Cloud security (Native security controls in AWS / Azure / GCP) & security tool implementation in cloud platform.
• Knowledge and experience in Incident Change Problem Service request and Configuration Management Processes

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops reviewing publications