Senior Account Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to Mexico's Client Partner the primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for delivering an efficient and creative product. You will oversee the smooth delivery of Performance Marketing platforms and, while focusing on individual business acumen, mentorship and the growth of their assignments.

Responsibilities:

• Lead on the most complex and/or strategically important client(s) accounts (international, cross capability, or large group client) and collaborates with others to create client relationships expressed in NPS scores of C Suite client contacts.
• Lead the optimization of the delivery depending on business objectives of the account/client.
• Be a trusted advisor for our clients, works with C-level members of our clients, and extend our network within the client organization.
• Lead Quarterly Business Reviews for our most complex clients.
• Lead complex and/or strategically important renewal efforts.
• Develop well-articulated Strategic briefs that inspire innovative and effective approaches to solving client business problems and leads the team to deliver the objectives of the brief.
• Provide oversight of the current client remit whilst guiding growth activity through documented Account Growth Plans that lead to account growth.
• Manage commercial targets, ensures client projects are resourced to deliver successful outcomes, and work with Client Management VPs to problem-solve any gaps.
• Fluent in all Fundamental Tools. Identify and close any gaps where we are not meeting our standards for great Client Management on a client, Hub or across their network. (Meta, TikTok Google, CRM, Analytics, among similar)
• Recognised by our partners as a key influencer within Jellyfish. Works with the most senior levels of Client and Jellyfish leadership to develop best-in-class strategy resulting in significant positive impacts on client business outcomes.
• Mentor clients and people by earning trust, delegating and providing valued expertise.
• Redirect conversations towards outcomes instead of output by articulating the value exchange to clients.
• Support the delivery Team in the delivery, and advocacy of new products.
• Support more junior members of the organization in finding their subject matter expertise.
• Evangelises about their specialized subject area both internally and externally
• Understand the skill level of the team and works with internal resource teams to ensure all individuals are equipped to manage the client workload they are assigned.

Qualifications

• Experience as a subject matter expert both internally and externally across multiple Performance Marketing products and/or verticals.
• Experience in AAA account management and commercial focus.
• Experience with high volume delivery accounts and high budget management.
• 7 to 8 years of experience in similar role and seniority.
• Business English proficiency is preferred.
• Experienced working with optimization of delivery to achieve business objectives.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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