Senior Analyst, Commercial Strategy

Job Summary:

SENIOR ANALYST, COMMERCIAL STRATEGY

Location: Los Angeles, CA or Chicago, IL

Division: Ticketmaster NA - Global Sales Operations

Line Manager: Manager, Category Management

Contract Terms: Permanent, Full-Time, 40 hours per week

THE TEAM

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing.

The Commercial Strategy (also known as Sports Categories) Team at Ticketmaster drives the revenue and profit performance of Ticketmaster’s marketplace across professional and college sports categories. The team is responsible for executing strategic initiatives and coordinating across the organization to drive incremental ticket sales and profit for Ticketmaster.

THE JOB

The Sr. Analyst role will be responsible for supporting the commercial strategy team in driving the revenue and profit performance for professional and college sports categories of Ticketmaster’s business (NFL, NBA/NHL, NCAA, Soccer, Nascar etc.). The role will develop/maintain business intelligence tools, perform complex analysis, and deliver actionable insights to vertical managers, clients, and senior leadership on a daily basis. In addition to day-to-day operational support and analysis, this role will support the development of short-term and long-term commercial strategies across marketing, pricing, supply, distribution, operations, business development, finance, and product functions. These projects will provide the right person with a broad range of high-impact experience and the opportunity to drive millions of dollars of incremental ticket sales across multiple categories of Ticketmaster’s business. The ideal candidate will be independently motivated, intellectually curious, have excellent organizational and analytical skills, and have a good working knowledge of professional and college sports.

WHAT YOU WILL BE DOING

• Own, maintain, and develop best-in-class business intelligence dashboards and reporting for use across the organization.
• Conduct rigorous, fact-based data analyses that result in actionable insights and impactful results for the business.
• Be the subject matter expert for everything involving data and business intelligence on the commercial strategy team.
• Craft appropriate stories using data to influence cross-functional stakeholders and to take action against insights developed.
• Understand Ticketmaster’s key financial and business levers, earning a reputation as a valued contributor with strong business acumen.
• Develop a deep understanding of Ticketmaster’s marketplace and existing processes/products to identify gaps that need to be addressed.
• Participate in cross-functional teams and utilize your knowledge of professional/college sports to contribute critical insights to Ticketmaster’s day-to-day commercial operations.
• Create innovative, data-driven approaches to measure and manage the business; share best practices to improve the organization’s capabilities and drive a culture of continuous learning/unlearning.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s Degree in business, finance, economics, mathematics, or engineering.
• Ideally, 3-5 years of experience in a consulting, strategy, or comparable analytics-heavy environment. Experience in e-commerce, technology, or entertainment/media is a plus.
• Highly proficient in Excel and with general data analysis. Experience with business intelligence and/or data visualization software (Tableau, Domo, Lookr, Qlik, etc.) is preferred.
• Highly proficient in PowerPoint or other presentation software. Experience building and communicating data-driven narratives and visualizations.
• Strong business and financial acumen.
• Ability to understand the economic drivers behind a variety of scenarios and business models.
• General interest and working knowledge of North America’s largest sports leagues/events is highly preferred.

YOU (BEHAVIOURAL SKILLS)

• Meticulously Organized – Enjoy researching, tracking, and coordinating to ensure team initiatives stay on track, operate smoothly and meet targets.
• Analytical Prowess – Get excited structuring and executing complex analyses with the possibility of identifying actionable insight.
• Business Driver – Can generally identify and define business problems while proactively identifying potential solutions.
• Creative Thinker – Think outside of the box, introduce novel solutions, think about “what’s next” and challenging the status quo.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$92,000.00 USD - $115,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.