Senior Analyst, Quality Program Management (I.T.)

What you'll be doing:

• The Senior Analyst, Quality Program Management will work in a diverse environment, including on-prem and cloud environments managed by multiple tools and vigorous compliance, SOC 2 and ISO 27001. This person will offer a wide range of services based on the compliance requirements expected by ISO and SOC 2 certifications and our established Information Security Management program (ISMS), including but not limited to policy management, external/internal compliance audits, Vendor and new services assessments, Change Management operations, project management, and cybersecurity support as needed. This role will work in a team and individually.
• Maintains and manages the update, review, release, and storage of all controlled documents to build, strengthen, and maintain QMS. Documents may include, but are not limited to, policies, procedures, work instructions, forms, standards, templates, and tools.
• Manage the document and change control process to include working directly with authors, reviewers, and approvers to facilitate document and change order workflow; assisting with document formatting; ensuring proper document organization; ensuring required metadata and other applicable data inputs for compliance are provided; and tracking and trending of open tasks to facilitate timely turn-around.
• Serve as the QMS documentation SME, providing guidance to colleagues regarding the requirements, adequacy and compliance status of documentation and records related to QMS.
• Lead cross-functional teams of process owners, content experts, and functional area subject matter experts through document harmonization, coordinating multiple cross-functional change requests.
• Communicate document changes and administer notifications to employees.
• Evaluate processes for compliance with quality requirements/changing business needs and facilitate and participate in improvements.
• Manage master project folder templates and assist teams in project folder compliance audits.
• Spearheaded compliance audit efforts for ISO 27001 & SOC2 Type II certifications.
• Training of Management and Employees in ISO 27001:2015 & SOC2 Type II compliance requirements.
• Supports all facets of the internal audit system, including scheduling, auditing, reporting, and corrective actions.
• Identify processes, situations, etc., where the organization is meeting requirements, as well as identify opportunities for improvement.
• Support all facets of external audits, including certification and surveillance audits.
• Support all Quality and Regulatory plans, actions, implementation, and upskilling as the business grows.
• Support various cybersecurity operations as needed. 

What we look for in you:

• Bachelor preferred, or associate degree or equivalent experience.
• At least 3+ years of experience in Document Control or related role-building and maintaining Quality Management System (QMS).
• Experience auditing to ISO 27001, SOC2, or similar standard
• Ability to write accurate technical documents with clarity, concision, and consistency.
• Confidently communicate and collaborate through various mediums with various employees, ranging in function and personality.
• Possesses the ability to identify and rectify inconsistencies, gaps, or other areas for improvement in all internal documents.
• Attention to detail must be executed regarding content, formatting, grammatical accuracy, and document deliverables.
• Ability to stay on task while ensuring various activities can be completed within deadlines.
• Able to serve as a technical resource regarding document standards and functionality. Must be able to quickly learn technical terms well enough to write with and about them.
• Excellent work organization, self-management, communication, and interpersonal skills
• Value continuous learning, professional growth, and development
• Challenge the status quo and always look to improve.
• Support assigned work streams and projects.
• Like to wear multiple hats and jump in to get the job done.
• Receptive to feedback and proactive about finding solutions.
• Enjoying working with people, being a team player, and having the flexibility to adapt to new working environments.
• A multitasker with excellent time management skills who can handle tight deadlines.
• Capacity to listen, be curious, display a learning orientation geared towards understanding different perspectives, and the ability to apply these talents when making decisions and working with employees at all levels.