Senior Atlassian Consultant

About Valiantys 

Valiantys is the leading global consulting and services firm dedicated to Atlassian and accelerating business transformation. With unparalleled expertise, we support our customers across their entire project spectrum, digitising processes and modernising teamwork through the best Agile methods and tools. Bridging the gap between applications and strategic practices such as Enterprise Service Management, ITSM, Agile at Scale, Cloud Migrations, etc. 

Are you ready to shape the future of IT Service Management with cutting-edge tools and innovative solutions? Join our dynamic team as a Senior Atlassian Consultant and take a leading role in transforming how businesses operate, collaborate, and deliver IT services.

Your Assignment

As a Senior Atlassian Consultant, you will be a pivotal member of our IT Service Management (ITSM) practice, specializing in crafting tailored solutions using the Atlassian suite, including Jira Service Management, Confluence, and Bitbucket. Your expertise will help clients streamline workflows, enhance collaboration, and achieve operational excellence. From understanding client needs to delivering bespoke implementations and providing strategic guidance, you will drive impactful ITSM transformations, empowering organisations to reach new heights.

Things You'll Be Working On

Project Delivery

Deliver high-quality consulting services focused on Atlassian products, adapting project management methodologies to diverse client scenarios.

Lead projects from start to finish, ensuring successful delivery and customer satisfaction.

Kick off projects with clients, monitor progress, and mentor junior team members to achieve excellence.

Customer Management

Build strong, trust-based relationships with clients, becoming their go-to expert for ITSM solutions.

Communicate effectively with both technical and non-technical stakeholders to align on goals and outcomes.

Understand clients' business objectives and work collaboratively to deliver value-driven results.

Consulting Excellence

Apply your technical expertise to deliver advanced solutions, including technical audits, functional configurations, and custom integrations.

Stay informed on market trends, Atlassian product developments, and competitive differentiators to maintain a leading edge.

Collaboration

Become a specialist in ITSM methodologies like ITIL or Agile digital transformation, or champion specific Atlassian tools.

Partner with sales teams to provide technical insights during pre-sales engagements and share best practices with colleagues.

Contribute to internal knowledge-sharing initiatives by creating content for blogs, knowledge bases, and proposal documentation.

Service Request Automation

Design and implement streamlined service request automation solutions within Atlassian tools to drive efficiency and reduce manual workloads.

Incident and Problem Management

Configure Atlassian tools to support robust incident and problem management processes, ensuring rapid resolution and root cause analysis.

Change Management Implementation

Lead the customization and deployment of change management processes in Atlassian tools, promoting seamless IT operations.

Compliance and Governance

Ensure all solutions align with ITSM frameworks and governance standards, embedding compliance into configurations and processes.

Do you have what it takes to be a Senior Atlassian Consultant ? 

A degree in computer science or equivalent technical experience.

A proven dedication to personal and professional development, keeping up with industry trends and best practices.

Strong knowledge of the Atlassian suite, including Jira Service Management, Confluence, and Bitbucket, with experience implementing and configuring these tools for ITSM solutions.

An analytical mindset to tackle complex challenges and design effective, scalable solutions.

Exceptional communication and relationship-building skills to engage with diverse stakeholders effectively.

Experience managing full project lifecycles, from initiation to completion, with a focus on delivering high-quality outcomes.

Ability to work in a fast-paced consulting environment, juggling multiple projects and adapting to client needs.

An understanding of ITSM frameworks (e.g., ITIL) and familiarity with the competitive landscape, including key differentiators and trends

Why you should apply? 

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense: We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training: We will provide you with the necessary time and budget to help you develop your skills and maintain your employability in the job market.

Flexibility: We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

Our advantages:

· Competitive salary 

· You will be encouraged to complete all the certifications you need to do your job (subject related) 

·  25 days holiday 

· Private Healthcare 

·  Hardware of choice (MAC or PC) 

We are a Great Place To Work #greatplacetowork!