Senior Business Process Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role:

ServiceNow is seeking a strong business partner and thrives on executing global sales planning in a fast paced, rapidly growing SaaS organization. The preferred candidate will have experience working with Anaplan developers/Model Builders and supporting sales planning activities. In addition, we are seeking an experienced candidate with great business partnership skills to provide business support to Sales Operations, as well as Strategic & Planning team.

What you get to do in this role:

• Assist with Sales annual planning projects and enhancement activities and enable execution of territory assignment and quota planning throughout the year
• Partner with business teams to develop delivery roadmaps, define and document business processes, and establish system requirements.
• Collaborate with Sales Operations and cross-functional business partners to ensure business alignment and actionable outcomes
• Manage end-to-end project processes, gather user requirements, document requirement details, create user stories based on collected business requirements; perform QA testing, create UAT testing scripts, and coordinate UAT activities for Anaplan projects implementation
• Partner closely with Anaplan developers and Model builders to develop user guide documentation and provide enablement user training or demo whenever required
• Perform data validations, analysis or reconciliation when discrepancies occurred
• Partner with Sales Commission team and Sales Operations to identify any data issues and/or the root cause of data discrepancies
• Drive process improvement to improve productivity and operational efficiency
• Other ad-hoc responsibilities in support of cross-functional stakeholders and strategic initiatives
• Ensure all related activities are delivered with a focus on customer service and quality

Qualifications

In order to be successful in this role, we need someone who has:

• 6+ years' experience of Sales Strategic planning; Experience with high-tech Cloud industry a plus
• Detail oriented and result focused to drive completion
• Gathers and analyzes data to understand the pros and cons of different decisions and options
• Excellent problem solving and interpersonal communication is a strong requirement
• Positive "can do" attitude and self-motivated with the ability to multitask
• Fact driven, process orientated, but comfortable challenging the status quo and setting new process and operational direction
• Experience driving results through extended and cross-functional teams
• Strong documentation and communication skills
• Ability to set clear direction by defining goals and priorities, and evaluate/support the business needs
• Working experience in Anaplan a strong plus
• PMP certification a big plus

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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