Senior Case Manager – Channel Liaison, Patient Services

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

Summary of Job:

The Sr. Case Manager – Channel Liaison will be responsible for working within the Patient Services team to manage day-to-day communications with the Specialty Pharmacy partners. The Sr. CM – Channel Liaison will work collaboratively with internal and external stakeholders to ensure case progression and alignment across internal and external teams.

Essential Functions:

• Facilitate communication between the internal Patient Services team and Specialty Pharmacies regarding case progress and updates
• Facilitate Site of Care identification and triage to the Channel Management team based on defined processes
• Establish best practice ways of working with Specialty Pharmacy partners and Channel team in accordance with contracts and internal policies
• Attend regularly scheduled meetings with Specialty Pharmacies to manage cases in a timely and efficient manner as defined by KPIs (Key Performance Indicators)
• Ensure ways of working are adhered to by internal and external teams
• Helps manage internal Patient Services team caseload including
  • Monitoring case-level updates by other team members to ensure adherence to Patient Services standards
  • Provides real-time feedback to other team members to support process requirements
• Identifies trends regarding reimbursement, and process challenges across Specialty Pharmacies and escalates to Channel and/or Market Access teams accordingly
• Support decision-making related to Patient Services collaboration with Channel and Specialty Pharmacies
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access, and specialty pharmacies to support the patient’s treatment journey
• Follows all requirements associated with compliance with program guidelines and relevant regulations, including HIPAA and patient privacy
• Participates in regularly scheduled team meetings; recognizes opportunities for improvement, brings solutions to any barriers                       

Job Requirements:

Education

• Bachelor’s degree or equivalent work-related experience

Experience

• 5+ years of industry experience in pharmaceutical or biotech Patient Services
• Case Management experience required
• Experience working with Specialty Pharmacies required
• Rare disease experience required

Technical Skills

• Proficient in MS Office Suite.
• com preferred.

Non-Technical Skills

Keen interest in processes and systems. Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change the course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow-through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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