Senior Client Manager

We are currently seeking a Senior Client Manager to be based out of our San Francisco studio. Could this be you?

About us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

The role

Our Client Services team help clients gain agility and find opportunities where others see adversity. The team helps clients, and their brands, gain profitable growth by thriving in an accelerated pace of change where disruption is the norm. We exist to help brands compete in an ever-changing and highly competitive world. To do our work effectively, we must have the highest standards and most efficient practices. This is where Senior Client Managers come in.

The Senior Client Manager participates in, and often leads, brand discussions, client workshops, brainstorms and the development of strategic deliverables. We'll educate you in a range of tools and capabilities, including research, strategy, innovation, environments, and digital, to enable you to recommend growth opportunities that expand Landor & Fitch’s offer with your clients. This means that displaying passion and curiosity is a must, and you'll work with people who are always pushing the boundaries and striving to achieve the best for our clients and our agency.

What we’re looking for

A Senior Client Manager who brings us experience in project management in a branding consultancy, advertising agency or business consultancy. You will have experience working with clients and being a key contributor to the project success. You will have excellent client presence, organizational and detail-orientation skills, excellent written and verbal communication, and the ability to work in a fast-moving environment, that is strategically and intellectually agile. You'll be respectful of, and comfortable with, changing priorities, and be able to work with people across the business to manage this effectively. You will have the ability to lead and mentor others to success.

You will be a relationship builder with the ability to create connections and gain the trust of others with ease. You will be humble, hungry and a great listener who can skillfully see where you can offer support and assistance. You will use your exceptional organizational skills and proactive approach to understand the challenges of the team members, problem solving to find a great solution which drives results. And most importantly, you’ll not be afraid to roll up your sleeves and get involved.

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.