Senior Cloud Support Engineer

Responsibilities

Reporting to the Senior Manager BigFix Operations, the Senior Support Engineer will possess hands-on experience with the administration and customization of Kubernetes and will be responsible for the maintenance, development, and operations of the Akeyless Cryptographic Key Management Platform (Prior knowledge of Akeyless not required). The candidate should be experienced in working in a diverse development environment supporting an enterprise Cryptographic Key Management platform while aligning to Architecture and Security best practices regarding backup, disaster recovery, high availability, performance optimization, cost optimization etc.,. These are the activities that ensure Finastra technology continues to deliver business-critical cryptographic key management services (including Client managed services and enterprise-shared services.) The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.

Responsibilities & Deliverables:

Your deliverables as Senior Support Engineer will include, but are not limited to, the following:

• Tests, debugs, analyzes and fixes application problems/issues

• Works closely with stakeholders to fix issues in a timely fashion

• Interacts with internal stakeholders to support product releases and/or resolve program problems

• Participates in platform design meetings and analyzes user needs to determine technical requirements

• Designs and develops high-quality scripts for automation and maintenance of the platform

• Follows the software development lifecycle process

• Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.

• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases, providing advice for interfacing monitoring services with the Cryptographic key management platform

• Escalates performance issues, unresolvable incidents and service interruptions to both internal and external technical support. Creates and updates incident records in the system's tracking system.

• Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

• Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production

• Other duties and projects as assigned

Required Skills & Experience

Technical skills:

Must Have:

Azure Cloud Platform

NGNIX - Ingress

Azure Active Directory

Azure Kubernetes Services

Docker - Containerization skills

Good to Have:

GitOps - FluxCD

OSS - development practices

GitHub

Helm Charts

YAMLs

CI/CD & Version Management

Grafana/Prometheus

Akeyless Platform

BigFix Patch and Automation

Venafi Certificate Management

Soft Skills:

• Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.
• Strong technical, analytical, and development skills
• Ability to work independently or within a team environment and handle multiple challenges simultaneously.
• Ability to effectively provide knowledge transfer to other members of the team.
• Excellent oral and written communication skills
• Able to build consensus, using team dynamics to achieve positive outcomes.
• Goal oriented and action focused.
• Experience working with global delivery teams.
• Proven ability to deliver in a fast paced, complex technical environment.