Senior Content Designer, Accounts

About the team + role

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Our Content Design team contributes to our mission to help build the most intuitive product experiences and empower people to own their financial lives.

We're looking for an experienced Content Designer to join our Brokerage org with a mission to make Robinhood the best & safest place to invest. This role supports the Accounts team, designing new types of investing accounts to give our customers more flexibility to invest with others, structure their accounts for different financial goals, and meet all their money needs in one app.

This role is perfect for someone who wants to dig into the inner-workings of investing and is a strong systems thinker. This role asks the existential question: What are users’ mental models about which accounts they have, how they relate to each other, and who can access them? You could be a great fit if you have strong experience developing terminology and labeling frameworks that scale, building out information architecture and navigation, and can translate complex product categorizations into seamless and intuitive UX.

What you’ll do

• Partner with design, product, and research to build delightful user experiences and shape the product roadmap
• Engage throughout the product development process to improve the overall experience and ensure consistency
• Create and advocate for approachable language that best communicates our mission externally
• Develop frameworks, guidelines, audits, and processes to help define and improve product content at Robinhood
• Balance customer experience and business impact with speed and quality
• Incorporate user research into content decisions for product experiences
• Ensure high-quality content for our products in terms of simplicity, education, and delightfulness
• Share your work with other Content Designers and provide feedback during weekly crits

What you bring

• 4-6+ years of experience in UX writing or content design experience
• Eagerness to shape product direction and vision from ideation to post-launch
• Experience defining, tracking, and reporting on content metrics and an ability to communicate this efficiently to the team
• Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
• Experience collaborating with designers, product managers, and user researchers
• Familiarity working with compliance and legal teams during the content development and approval process
• A portfolio or selection of writing samples and past work to share

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.