Senior Data Analyst

GENERAL POSITION SUMMARY

LL Flooring is looking for a KPI and customer-obsessed Customer Data Analyst to help build and execute strategies driving the company's continued growth in Retail and eCommerce. This role offers the unique opportunity to drive large scale, highly visible projects across different teams.

ESSENTIAL FUNCTIONS (DUTIES AND REQUIREMENTS) OF THE POSITION

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs to perform their essential functions. Contact HR for additional information.

Job Duties and Responsibilities:

• Perform deep dive analysis on customer data, marketing performance and overall business performance to generate insights that would inform company strategy
• Conduct day-to-day customer-level analyses to support stakeholders (marketing et al)
• Analyze customer insights, provide audience recommendations, create audience segments, and measure performance of campaigns and tests to support CRM strategy
• Execute audience segments for Email and Digital Marketing campaigns
• Create customer KPI reports to increase understanding of the business (lifecycle, churn, average spend, frequency)
• Manage Customer Insights Dashboards, providing summary of key insights for stakeholders on weekly, monthly and quarterly basis
• Understand and have a working knowledge of customer/transactional level data
• Understand data sources to determine the correct source(s) and logic to ensure accurate, efficient, and timely deliverables
• Build, run and automate data queries, analysis and reports
• Build models to support predictive customer behavior, including clustering, lifetime value (LTV/CLV), propensity, etc.
• Anticipate future insight needs/opportunities and deliver self-initiated value to LL Flooring
• Translate client needs and requirements into specific data, logic and reporting requirements and realistic work plans
• Support CRM/IT in the reconciliation of data from a variety of sources; devise and/or improve processes to monitor data and ensure its accuracy and integrity
• Develop data test plans, manage and execute user acceptance testing to ensure accuracy of customer attributes across internal systems

Additional Requirements:

• Customer Obsession - Commitment to building a world-class, enterprise-class global customer experience
• Change Management - Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Collaboration - Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one's own.
• Responsive - Addresses inquiries and requests from stakeholders in a timely fashion. Clearly communicates and manages work to agreed-upon timelines and deadlines. Proactively informs stakeholders of necessary delays and changes to deliverables.
• Accountability - Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Instills Trust - Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Detail Oriented - Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.
• Strong reasoning, analytical and problem-solving skills with demonstrated ability to transform data into actionable information
• Demonstrate sound judgment by making effective decisions consistent with department strategy and company policies and being able to support decisions with facts and details
• Self-motivating to set and achieve challenging goals
• Excellent verbal and written communication skills for presenting information and ideas and responding to questions from co-workers, vendors, clients and customers

POSITION QUALIFICATIONS

Education:

• BA / BS in Business, Marketing, Business Administration, Computer Science, or related areas from accredited four-year college or university, required

Related Experience, Qualifications and/or Certifications:

• 2-5 years' experience in CRM, Customer, Marketing, or Data Analytics

Computer Skills / Special Equipment Knowledge:

• Ability to combine, cleanse and harmonize data for descriptive and predictive analytics
• Hands on experience with data modeling, data manipulation, and data warehousing techniques
• Proficient knowledge of database and campaign management
• Ability to work on multiple projects and tasks simultaneously
• Strong analytical, conceptual, and problem-solving abilities
• Ability to interpret data effectively to provide insight for strategic partnerships
• Knowledge of email, direct mail and database marketing concepts (such as segmentation) is preferred
• Knowledge of customer data management such as customer data consolidation, cleansing, and testing is preferred

Ability to manage and synthesize large sets of complex data and present actionable insights in a clear, concise manner

Proficient at all Microsoft Office applications, particularly Excel and PowerPoint

Competencies in utilizing SQL for data retrieval and analysis

Other coding languages are a plus (R, Python, etc.)

Experience using campaign/journey building tools and/or CDP preferred

WORK ENVIRONMENT

Individuals in this position generally work in an office environment that involves the use of office equipment, such as computers, copiers, telephones, and other office machinery/equipment. Individuals may experience occasional exposure to a retail sale and/or warehouse environment involving material moving and heavy equipment (e.g. forklift) where there may be some exposure to moderate noise, outdoor elements (heat and cold) and airborne particles.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and does not change the "at-will" relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions.

Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish. Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE. With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless. If you're customer obsessed, seize the opportunity, and apply today!

At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or locallaw. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at [email protected] LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.

Other details

• Job Family Marketing
• Job Function Associate
• Pay Type Salary

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