Senior Director of Ecommerce and Technology

Who We Are

ThirdLove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Dave Spector, Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013,  they created ThirdLove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. 

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at ThirdLove is  inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.

What We Are Looking For

ThirdLove is seeking an experienced and data-driven Senior Director of Ecommerce and Technology to oversee optimization of content and experiences in our flagship channel, www.thirdlove.com. In this role, you are responsible for delivering an innovative, industry-leading site experience that increases conversion, engagement and retention for ThirdLove customers across all lifecycle stages.

Location:  San Francisco required

What You Will Own And How You Will Make A Difference 

1. Develop ecommerce site strategy in partnership with merchandising for short and long term goals
2. Manage and analyze site performance and be the single point of contact for analytics
3. Manage the site team to deliver best in class site content and user experience for an on-brand, seamless customer experience in partnership with other marketing channels
4. Manage the technology product plan with the head of engineering;  be able to assess technology applications and requests for business value and implementation feasibility
5. Lead other digital sales channels
6. Partner closely with the Heads of Engineering, Marketing, Creative and Merchandising to deliver on your team’s goals
7. Develop, support and coach team members to reach their professional goals and develop a growth-mindset within the team
8. Various other tasks and duties as assigned or needed

Who You Are

• Extremely analytical and data driven; deep experience in tools such as Google Analytics and ecommerce KPIs
• Thinks quickly, loves working on complex business problems and thrives in a dynamic, fast-paced and feedback-driven environment 
• Deep understanding of Shopify, as well as the latest developments in eCommerce tools and features
• Hands-on leader adept at zooming in and out from the strategic to the tactical and back again
• Demonstrated strong business judgment and decision-making skills.
• Experience in luxury, replenishable consumer goods or retail preferred
• 12+ years of eCommerce experience

VALUES

DEFY CONVENTIONS: Stay curious and courageous. Take risks to drive innovation.

EVERYDAY IS A NEW DAY: Be adaptable and resilient. Approach new situations with a positive mindset.

MAKE IT HAPPEN: Take ownership and act with urgency. Execute with grit and focus.

PUT CUSTOMERS FIRST: Listen with empathy and communicate clearly, always with a customer focus.

WE’RE STRONGER TOGETHER: Efficiently cross-functionally collaborate & champion diversity, equity, and inclusion.

ThirdLove Offers You

• Competitive salary + equity
• Medical/Dental/Vision insurance
• Paid parental leave
• Flex time off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Compensation

Base salary range is 135,000-225,000 annually