Senior Engagement Manager

Why work at Logiwa WMS?

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are–rocket enthusiast, mountaineer, chess master, or Netflix binger–come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

Senior Engagement Manager

As a Senior Engagement Manager in the Customer Onboarding department, you will play a crucial role in the successful deployment of our Fulfillment Management Software (FMS) to our customers and their clients. You will manage all aspects of project delivery, from initial planning and scoping to implementation and post-launch support. You will work closely with customers to understand their business needs, manage customer expectations, tailor our solutions to meet their specific requirements, and ensure that projects are delivered on time, within scope and budget.

What You’ll Do

• Lead the planning and deployment of Customer Onboarding projects from initiation to completion.
• Serve as the primary advocate between the customer and the internal team, ensuring clear communication and alignment of project objectives.
• Develop detailed project plans to track progress and manage changes in project scope, schedule, and costs.
• Monitor project performance using appropriate systems, tools, and techniques to handle potential risks and devise contingency plans.
• Provide regular updates to both customers and internal stakeholders on project status.
• Manage relationships with all project stakeholders, resolving any issues that arise and ensuring stakeholder satisfaction.
• Conduct post-project evaluations and identify successful and unsuccessful project improvement areas.

You Have:

• 7+ years of experience in implementing or managing warehouse management solutions for customers.
• Strong understanding of project management techniques and methodologies (PMP or SAFe certification is a plus).
• Excellent customer-facing communication skills. 
• Strong leadership skills, with the ability to manage cross-functional teams.
• Experience in resource allocation and project budgeting.
• Ability to handle multiple projects simultaneously and under tight deadlines.

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye! 

Find More About Us 🔎 :

• Our Company: https://www.logiwa.com/company
• Our Career Page: https://www.logiwa.com/careers
• Logiwa in the Press: https://www.logiwa.com/company/press-news
• Our Tech stack : https://stackshare.io/logiwa/logiwa