Senior Facilitator

Contract facilitators will represent the TELUS Health brand and deliver dynamic and psychologically safe education experiences for both virtual and in-person instructional-led deliveries. Clients range from small business and government agencies to large multinational clients. Deliveries of pre-packaged content will vary from one-hour awareness seminar deliveries to multi-day blended learning programs. Occasionally, facilitators may be asked to support development, design, and testing of educational products. 

TELUS Health Learning offerings may be found at learning.telushealth.com. 

What you will do:

•  Facilitate instructor-led training for senior business leadership teams as well as frontline employees, driving the development of key skills and capabilities of our programs.

• Effectively translate client needs into educational delivery experiences and collaborates with internal TELUS stakeholders to deliver seamlessly.

• Facilitate from behind-the-classroom and bring a coach-like approach (listening, questioning, challenging, conflict diffusion, reflection) to deliver upon instructional design strategies inherent in the content.

What you bring:

• Master’s degree in business, organizational development, psychology, nursing, or a related field, combined with an active professional/master-level education or coaching certification.

• 15+ years of experience in multi-level facilitation, preferably within consulting or health industries. 

• Strong coaching skills at all levels and consistent application of these skills in the classroom 

• Exceptional facilitation skills, with the ability to engage and inspire diverse groups of employees and people leaders.

• Proven track record of successfully guiding teams through sensitive conversations and processes and achieving measurable results. 

• Strong understanding of organizational dynamics, leadership development principles, and change management concepts. 

• Outstanding interpersonal and communication skills (verbal, written and presentation). 

• Excellent ability to build relationships and maintain trust with all levels of stakeholders. 

• Focused on providing a superb client experience. 

• Powerful thinker, great sense-maker, and a de-escalator of conflict. 

• Tact, political savvy, influencing skills and a great sense of humor. 

• Thought leader in one of more of the topical categories relating to workplace impact, staying ahead of emerging trends and introducing (TELUS approved) stories, anecdotes, and the latest insights. 

• Strong background in using all aspects of video conferencing tools (ideally Zoom Meeting™), as well as collaboration and polling techniques. 

• Proven track record of invoicing accuracy, completion, and timeliness, while following the contract facilitator rate schedule and submission requirements. 

• Ability to receive feedback from other master facilitators with demonstrated changes in facilitation and customer engagement techniques. 

• History of providing feedback in a timely manner to product teams to support timely improvements in education content and facilitation direction.

• Ability to design and deliver tailored workshops that meet the specific needs and objectives of each engagement, ensuring alignment with organizational goals. 

• Experience delivering against a robust facilitator capability model and implement an internal certification program to enhance facilitation skills across other organizations.