Senior Hybris Support Engineer

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a highly skilled and experienced Senior Hybris Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting for Hybris SAP applications, including integration with third-party systems and assisting with the application's server-side runtime code and static assets. You will work closely with development teams to ensure smooth operation and resolution of issues in a fast-paced environment.

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• Understand and manage the software technical support/maintenance process
• Create and maintain documentation for support and maintenance (e.g., runbooks)
• Demonstrate proven issue troubleshooting skills with attention to detail
• Investigate and troubleshoot application-related issues raised by users/clients, providing workarounds where required
• Collaborate with other team members and escalate issues when necessary for product bug resolution
• Support third-party applications integration and resolve related issues
• Work with remote desktop applications and ticketing systems such as Jira, Zendesk, and ServiceNow

• 5-8 years of relevant experience in technical support and Hybris SAP application maintenance
• Experience with WEB content error troubleshooting and fixing
• Proficient in handling Web App and Hybris SAP application components, including server-side runtime code (Runtime) and static assets (HTML, JS, CSS, graphics, fonts)
• Familiar with BFF (Node.js-based service) implementing a facade to downstream systems and exposing GraphQL API for Web Apps
• Solid understanding of SQL (basic to intermediate knowledge)
• Knowledge of SDLC (Requirements, Estimations, Planning, QA, and Development)
• Familiar with DevOps concepts and CI/CD implementation, particularly with Azure DevOps services or Jenkins
• Understanding of ITIL foundations, including experience in Incident and Service Request Management
• Excellent communication skills (both written and spoken) with an advanced level of English (B2+)
• Proven technical debugging and troubleshooting skills for applications
• Experience using remote desktop applications and ticketing software (e.g., Jira, Zendesk, ServiceNow)

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)