Senior Insights Manager

Company Description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

Job Title: Senior Insights Manager 

Employment Type: 11 / 12 month Fixed Term Contract, Starting in April 2025

Location: London 

We have an exciting opportunity for Senior Insights Manager to join us on a Fixed Term Basis. Reporting into the Head of Insights, Sustainability & Strategy you will play a key owning our insights road map, collaborating with key stakeholders across our Active and Choice Tribes, running and overseeing key projects ensuring best internal research practices. 

As well as leading on key initiatives you will also manage and mentor more junior team members, guiding their development, performance and career development. 

If you have a brilliant insights background, enjoy managing & mentoring team members this could be the perfect opportunity for you! 

Core Responsibilities 

• Managing the relationship with stakeholders in the Activate and Choice tribes, working collaboratively with them to identify knowledge gaps and build research project plans 
• Managing large research projects across these owned areas (and beyond, as needed), and supporting junior team members across smaller projects as needed
• Line managing two reports, with weekly 1:1s, ensuring they are supported in building their skills and gaining opportunities for growth, with regular PDP sessions 
• Running weekly team meetings to check in on current and upcoming projects, as well as continuous OKRs such as AI adoption 
• Running twice-quarterly OKR check ins, and driving the review of OKRs each half, suggesting any changes to the team’s ways of working and goals to improve outcomes 
• Managing the Insight budget, keeping track of all lines, and feeding into 2026 budget planning 
• Building a sense of community and coaching more junior colleagues
• Engaging effectively with other customer-facing teams (eg Analytics, Design) to guide knowledge sharing and collaboration across all relevant initiatives 

Who You Are:

• Experience in in-house market research / insights,, research agency within a consumer, subscription or D2C company would be hugely beneficial 
• Solid track record of leading large insight projects, from planning through delivery, ensuring recommendations are relevant and influence decisions, including working with agencies, from briefing through delivery
• Demonstrable focus on business impact, evidencing your role in driving commercial and customer value
• Experience in line managing, with a passion for guiding the development of junior team members 
• Ability to triangulate and bridge findings from various mixed methods sources into actionable insights that contribute to both product discovery and propositions/strategy
• Foundational knowledge of user research theory, to enable effective collaboration with user researchers
• Ability to engage stakeholders across functions and levels, to identify gaps in our knowledge of the customer experience and embed a customer first approach
• Confident self-starter, able to juggle multiple projects in a dynamic, exciting and entrepreneurial environment. Strong problem-solving with an eagle eye for detail
• Project management and prioritisation skills

Additional Information

Interview Process

• Recruiter Screen with a Talent Acquisition

• 1st Stage Interview (meeting with the hiring manager) 

• 2nd Stage Interview (meeting with key stakeholders)

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. 

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile . And, if you’re in a job share, why not just apply as a pair.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know. 

• #LI-hybrid