Senior IT Site Support

Description

SAIC is looking to fill an onsite IT Site Support position in Huntsville, AL. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responsibilities:

• Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is more technical or sophisticated in nature.
• Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
• IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV, VTC, and Software systems.
• IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs.
• Maintaining asset records.

Qualifications

Required Education and Qualifications:

• Associate's Degree in related discipline and 6+ years of experience; Or, High School and 8+ years of related experience with relevant certification. An additional 4+ years of experience and IT certifications may be accepted in lieu of a degree.
• US Citizenship is required to start
• Ability to learn customer support processes and techniques.
• Ability to work well with all teammates and multi-task in a fast-paced environment.
• Outstanding analytical and problem solving skills, and excellent customer service.
• Excellent interpersonal, written, and oral communication skills.
• Proficient with Active Directory, remote support, ticketing system.
• Familiar with networks and troubleshooting.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.