Senior Manager - D2C Operations

Senior Manager - D2C Operations

Position ID: req45589

Sector: BA North America

Functional Area: Sales

Location: Charlotte Office

Number of Openings: 1

Employment Type: Permanent

POSITION DESCRIPTION:

Imagine what thepossibilities are. Then create them.

At Electrolux, aleading global appliance company, we strive every day to shape living for thebetter for our consumers, our people, and our planet. We share ideas andcollaborate so that together, we can develop solutions that deliver enjoyableand sustainable living.

Come join us as youare. We believe diverse perspectives make us stronger and more innovative. Inour global community of people from 100+ countries, we listen to each other,actively contribute, and grow together.

Join us in our excitingquest to build the future home.

All about the role:

The ConsumerDirect Interaction organization is responsible to offer meaningful interactionscreating value to our consumers through all the channels and touchpoints. Weorganize ourselves with a cross-functional mindset, around the consumer, whichincludes the functions D2C ecommerce, D2C Supply Chain, Contact Center,Service, Ownership Solutions and Marketing.

Imagine steppinginto a role where you have the opportunity to shape the future of Electrolux'sDirect-to-Consumer (D2C) business. We are on the lookout for a visionary leaderto take on the mantle of Operations Director for our CDI team.

You will beresponsible for overseeing the entirety of operations for D2C, working withcross-functional leaders and their executional teams. With the ambitious growth goals ofElectrolux, this position is needed to orchestrate the disparate resources,both in and outside the organization, to enable growing D2C sales. This role will be leader within theorganization and rely heavily on shared KPI's and peer influence in order tosuccessfully drive the operational needs of D2C.

What you'll do:

• Drive cross-functional operations team, including Sales Operations, Final Mile, Consumer Engagement Center (CEC),
• Continuous Improvement, Treasury, amongst others, to best support D2C business.
• Develop D2C operational KPIs, dashboards and rhythms of reporting and analysis for constant optimization.
• Work closely with and guide the D2C Sales team to ensure forecasted demand matches capability and availability of products at RDC-level.
• Partner with CDI Sales and Operations team to ensure consumables and accessories (C&A) are aligned, connected and available within the D2C ecosystem.
• Determine necessary processes and tools to systemically address post-purchase issues (e.g. delivery).
  Guide and support Final Mile team with necessary D2C requirements, data and insights to increase delivery NPS score and expand coverage throughout US and CA.
• Collaborate with Canadian team to develop necessary capabilities and processes to enable D2C, providing expert guidance based on experience and US rollout.
• Support the necessary financial alignment and processes of D2C business with financial teams.
• Assist in operational development aspects of the 3P Marketplace business initiation and growth.

Qualificationsrequired:

• Bachelor's degree in business or related field required, MBA preferred.
• Minimum 5-7 years of related business experience
• Financial analysis experience including, sales trends analysis.

Where you'll be:

This position will be based at our Corporate HQoffices in Charlotte, NC.

Benefits highlights:

• Hybrid work model
• Relocation assistance
• Medical, dental, vision and life insurance from day one.
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

As part of Electrolux, we will continuously invest inyou and your development. There are no barriers to where your career could takeyou.

COMPANY DESCRIPTION

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, we place the consumer at the heart of everything we do. Through our brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year. In 2017 Electrolux had sales of SEK 122 billion and employed 56,000 people around the world. For more information go to www.electroluxgroup.com.