Senior Manager of Operations -Canada

About Trove Recommerce

Recognized by FastCo in 2022 as one of the World Changing Ideas Awards and in 2020 as one of the World's Most Innovative Companies, Trove powers resale for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. Trove is the market leader in branded resale and trade-in for world-class brands and retailers such as Canada Goose, lululemon, Patagonia, REI, Levi’s, Arc’teryx, Allbirds, and more. Through its proprietary Recommerce Operating System, Trove is accelerating the shift toward more sustainable business models, foundational for circularity. Over the last decade, Trove has equipped leading brands with technology and operations to create and scale branded resale programs by enabling customer trade-in of items, single-SKU identification and condition grading, site build and maintenance, and customer data collection, analytics and reporting. A Certified B Corporation, Trove is pioneering a new era of retail essential to a more sustainable future.

About the Senior Manager of Operations role

The Senior Manager of Operations is responsible for leading and managing the recommerce operations of Trove Canada while participating in and contributing to the development of company-wide ops related projects sponsored by Trove’s US corporate office. This position reports into the Director of Operations based in our corporate office. As a Senior Manager of Operations, you will be responsible to oversee and support our 3PL inbound and outbound operations with special focus on reverse logistics processes enabled by Trove’s product line. You will be responsible to monitor the 3PL performance and support them with initiatives that will drive efficiencies. This role is highly cross-functional and you will work closely with our Product, Engineering, Data and Partners Ops team to support day-to-day needs as well as new partners launches in the Canadian market. As a leader in the Ops team, you will play a pivotal role in deeping Trove’s competitive moat and in turn, help brands keep items in use longer and reduce landfill waste.

What You’ll Do

• Oversee end-to-end operations of Trove’s Toronto hub ensuring that the 3PL meets operational requirements by partners and related SLAs.
• Implement and document inventory control best practices.
• Collaborate with Partners Ops and CX team on facilitating operational issues.
• Establish and monitor operational KPIs, including Inventory Control Management and 3PL budget. 
• Oversee the execution of resale specific processes enabled by Trove’s technology within the 3PL ecosystem with the ultimate goal of identifying and promoting process improvement opportunities. 
• Work closely with our Product team to promote software enhancements and define features that will refine Trove’s product line. 
• Lead the successful execution of new partners onboardings and launches, working cross functionally with Product, Engineering, Partners Ops and Data Analytics.
• Oversee the infrastructural set-up of the DC in partnership with the IT team.  
• Help shape Trove’s international operational strategy in a distributed network.

Experience You Bring

• Significant experience in Supply Chain with special emphasis on reverse logistics, ecommerce, inventory control and 3PL management.
• Understanding of logistics process improvement initiatives, time measurement activities and productivity KPIs. 
• Successful track record of leading and executing supply chain and logistics implementations including operational transitions and software migrations. 
• Demonstrated ability to project manage multiple projects and tasks.
• Strong drive to solve complex problems, ability to break-down ambiguity into action, and use data to drive business decisions.
• Strong interpersonal skills and ability to communicate effectively with senior management and business partners

Bonus Points If You Have

• Experience in scaling logistics operations.
• Advance degree in Supply Chain and ecommerce operations.
• Familiarity with recommerce operations.

Why Work Here? 

• Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Flexible PTO - Our flexible vacation company policy allows employees to take as much leave as they need. Employees need time to rest and enjoy themselves outside work. Putting a cap on this important time doesn’t help our effort to achieve high levels of employee satisfaction and productivity.
• 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match.
• Medical- Trove covers 100% of employee monthly premium.
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
• Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives.
• Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen FIsher
• Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and  the circular economy.

Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $65,000-$145,000 plus competitive bonus and equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above. 

Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.

Trove requires all employees to provide proof of a COVID-19 vaccination as a condition of their employment, subject to exemptions for sincerely held religious beliefs, or medical reasons.