Senior Manager, PMO

Senior Manager, PMO

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. AIG's Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role

A PMO Lead is responsible for the prioritization, governance, and delivery of a portfolio of projects and the management of a small supporting team within the Project Management Office. A PMO Lead partners with Business and IT leadership in the delivery of the project portfolio and provides leadership and management support for the program and project managers. A PMO Lead works collaboratively with CIOs and COOs, and their leadership teams, to ensure projects and programs are delivered with desired business outcomes. Actively contributes to the effort to inform and support the Joint Technology and Operations Steering Committee.

This is a high-impact, hands-on role that collaborates with other PMO and Business Leads to ensure alignment and consistency in services delivered to our key stakeholders.

A PMO Lead also manages people and develops the next generation of leadership for AIG by leading with empathy, critical thinking, clarity of communication, and balance.

What you need to know:

• (25%) Overall accountability to Business and IT leadership for successful project delivery and management of the IT project portfolio. Work with leadership and project sponsor(s) to establish project performance goals, metrics, and baseline measures. Establish and maintain effective communications with team members, stakeholders, and senior management. Communicate portfolio status to identified stakeholders through regular review.
• (30%) Provide direct people management of portfolio, program and project managers, project coordinators and analysts within the PMO. Provide coaching, guidance, feedback, and ongoing support of their professional and personal development.
• (25%) Continuously evaluate overall portfolio proactively for risks and issues as well as cross-project / cross-program interdependencies, both within your portfolio and across portfolios. Provide leadership and guidance for effective mitigation strategies and plans. Provide support for escalations when necessary.
• (10%) Implement and follow PMO standard methodologies, processes, and tools, develop and maintain project documentation, work plans and project deliverables. Guide and train others in the use of the methodology and tools.
• (10%) Lead advancement of project management competencies, including development of methodology and tools, development and delivery of education/training, completion of quality reviews and coaching others engaged in project management activities - focusing on responsible BU/Function, but coordinating and partnering with peers across the enterprise in the ePMO to ensure consistency

What we're looking for:

• 10+ years related PMO / program / project management experience, preferably in a large, global organization.
• 5+ years supervisory experience overseeing large scale projects, global teams, and project managers.
• Formal training with one or more project management methodologies (PMI PMBOK, PRINCE2 and Agile).
• Proven skills and experience in program management plus significant knowledge of project planning tools with evidence of practical application.
• Ability to thrive with ambiguity in a matrixed, dynamic results focused environment.
• Excellent verbal and written communication skills and the ability to challenge the status quo.
• Demonstrate critical thinking and problem-solving skills where you can examine issues and effectively determine appropriate means of addressing them.
• Must be able to be creative in finding ways to resolve conflicts and overcome obstacles and can coach and guide others to do this as well.
• Exceptional organizational and leadership skills, with the ability to develop and communicate the portfolio objectives, inspire and motivate staff, and maintain alignment with business strategy.
• Excellent analytical, conceptual strategic planning and execution skills. Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance.
• Strong business acumen, including industry- and domain-specific knowledge of the organization.
• A high degree of political sensitivity, astuteness, and the ability to use the informal power structure of the organization to overcome obstacles and achieve portfolio success.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of business and technical audiences, as well as temperaments and personalities.

For positions based in Jersey City, NJ, the base salary range for this position is $115,000 - $170,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Employee Services, Inc.