Senior Mixed Methods UX Researcher

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Mixed Methods Researcher to join our growing team. In this role, you will conduct studies to inform product decisions in Enterprise Automation and LLM Agentic sectors. You will also be responsible for:

• Working across Product, Design, and Engineering teams to design, execute, and share both quantitative and qualitative research throughout product development cycles, including market research, foundational research, usability testing, and product feedback analysis.
• Collaborating closely with product managers and designers to identify and prioritize research opportunities that enhance user experience and lead to substantial business impact.
• Owning the end-to-end research process, including meeting with stakeholders, defining research questions, scoping projects, selecting methodologies, recruiting participants, conducting research, analyzing insights, and delivering insights. Leverage support from ReOps when needed.
• Being creative and daring to explore uncharted waters when working on genAI features.
• Leading and participating in discussions about the Research team's internal processes and how to leverage LLM and Automation to increase productivity.

Requirements

Qualifications / Experience / Technical Skills

• 6+ years (or 3+ years with a PhD degree) of industrial experience working in user experience research.
• Expertise in mixed-method research, with strong qualitative research skills and the ability to conduct solid quantitative research.
• Experience in leveraging data analysis to influence product decisions or complement qualitative studies.
• Technical background or a strong willingness to gain an in-depth understanding of technical challenges.
• [Bonus] Medium coding fluency.
• [Bonus] Familiarity or experience with genAI concepts and recent trends.

Soft Skills / Personal Characteristics

• Must have a growth mindset. Open to learning and adapting within a dynamic, fast-paced environment.
• Strong project ownership, from planning through execution, throughout the entire product development cycle.
• Exceptional written and verbal communication skills, with the ability to influence decision-making at all levels. Comfortable with cross-time zone collaborations (mainly with Singapore).
• [Bonus] Experience working on B2B or enterprise-facing products.
• [Bonus] Experience working in fast-moving startups or mid-size companies.
• [Bonus] Experience working with very senior stakeholders.