Senior Operations & Strategy Specialist

SwordHealth • Portugal

Company

SwordHealth

Location

Portugal

Type

Full Time

Job Description

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

About Bloom:
Today, one in every four women suffer from a pelvic-health disorder and Bloom is here to change that. Sword Health developed Bloom to connect millions of women with accessible pelvic-health care, using the most innovative technology available today. Bloom includes customized guidance from Pelvic Health Specialists, the Bloom Pod by Elvie, and a mobile app to track real-time results and progress. Women meet with Pelvic Health Specialists remotely and progress through the program from the comfort of home, on their own time.


What you'll be doing:
  • Data-Driven Improvements: Conduct in-depth data analysis to identify opportunities for program enhancement, guide strategic planning, and collaboratively develop and implement solutions;
  • Operational Oversight: Oversee and optimize daily operations, ensuring efficiency, quality, and regulatory compliance while driving customer satisfaction;
  • Project Management: Manage strategic initiatives from inception to completion, delivering projects on time, within budget, and aligned with organizational goals;
  • Team Leadership: Lead, motivate, and coach operations associates and clinicians, fostering a culture of high performance, engagement, and continuous improvement;
  • Stakeholder Management: Build and maintain strong relationships with internal teams, customers, and vendors to support seamless collaboration and program success;
  • Strategic Collaboration: Partner with expert clinicians to address complex cases, extract actionable insights, and scale improvements across the program;
  • Financial Management: Monitor and control operational costs, implement cost-saving measures, and ensure efficient allocation of resources to maintain budgetary discipline.


    • What you need to have:
  • Over 5 years of experience in consulting or scaling operations in a fast-growing startup;
  • Exceptional analytical skills and a data-driven mindset, with extensive proficiency in Looker, SQL, and Google Sheets;
  • Strong execution bias, a hands-on approach, and the agility to adapt seamlessly to shifting priorities;
  • Proven critical-thinking capabilities, sharp analytical acumen, and the ability to make clear, informed decisions;
  • A proactive self-starter with a results-oriented mindset, capable of driving meaningful change independently;
  • Demonstrated leadership experience, with a track record of effectively managing and inspiring high-performing teams.


    • To ensure you feel good solving a big Human problem, we offer:
  • A stimulating, fast-paced environment with lots of room for creativity;
  • A bright future at a promising high-tech startup company;
  • Career development and growth, with a competitive salary;
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
  • A flexible environment where you can control your hours (remotely) with unlimited vacation;
  • Access to our health and well-being program (digital therapist sessions);
  • Remote or Hybrid work policy.
    • Portugal - Sword Benefits & Perks:

    • Health, dental and vision insurance
    • Meal allowance
    • Equity shares
    • Remote work allowance
    • Flexible working hours
    • Work from home
    • Unlimited vacation
    • Snacks and beverages
    • English class
    • Unlimited access to our Learning Platform


    Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.


    Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
    Apply Now

    Date Posted

    01/04/2025

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