Senior Partner Success Specialist

WHAT YOU'LL DO

• Manage a portfolio of complex partners with varying degrees of integrations, operational and growth targets;
• You will be the champion partner engagement by developing relationships with the partner's decision makers and managing partner health at every stage of the lifecycle;
• You will manage onboarding so that the foundations of the partnership are well established from the start;
• You will lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;
• You will manage partner's adoption and training of best practices to improve efficiency;
• You will focus on delivering business & technical value as the partnership evolves, involving different partners;
• You will be the internal voice of partners from an operational perspective;
• You will positively strengthen a two-way communication channel with our teams such as Account Management, Business Development, and Partner Service so that our services are aligned with the partner lifecycle;
• You will monitor operational KPIs and follow up;
• You will constructively challenge partners to improve their operational processes; develop tailored success plans maximizing partner's performance;
• You will anticipate business risks based on existing data and historical behaviors and implement corrective measures;
• You will build and present monthly/quarterly/seasonal business reviews;
• Guide, mentor and train team members as needed;
• Other tasks and duties as assigned.

WHO YOU ARE

• 5 years' experience in client success/account management environment;
• Must have experience in a B2B environment, marketplace and luxury;
• Experience with process optimization, organisation and planning;
• Can extract, interpret and present data, and understand customer needs;
• Experience implementing successful strategies and achieving ROI and other measures of success;
• You have strong analytical skills, decisive and can drive results;
• Very strong Excel skills, Looker, Google Suite, PowerPoint, JIRA, Slack;
• You like data and have a knack for troubleshooting and problem solving;
• Strong communication and interpersonal skills and can work cross functionally;
• Can navigate a complex global organisational structure;
• Passionate about providing service to our teams and customers;
• Knowledgeable in retail operations, ecommerce, and luxury;
• Works with teams across the organisation with autonomy and confidence;
• Flexible in a constantly changing environment;
• Must be based on the East Coast and can easily commute to the NY Office on occasion.

REWARDS & BENEFITS

• FARFETCH Equity plan and annual discretionary bonus
• Medical, dental, vision, with flexible spending account
• 401K plus company match, PTO and volunteer days 
• Wellness, and cell phone reimbursements
• Family Lunch, catered weekly when in office

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

NYC Wage Transparency Law

• The pay range for this position at the commencement of employment is expected to be between $80,000 and $82,500/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.