Senior People Services Coordinator

Job Description

About This Role

Senior People Services Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners. This position is responsible for problem resolution and case management for a designated region based on available policies, procedures and articles as the first-line customer service support.

Senior People Services Coordinator must be able to efficiently search and interpret resources in order to provide answers on general queries but also on global processes, benefits, payroll, compensation and HR policies. If needed, s/he escalates a query to Tier2.

Senior People Services Coordinator is also responsible for Workday entries and corrections. S/he liaise with other People Services Coordinators and Leads, HR Partners and CoEs to deliver timely and quality service, meeting set KPIs.

Want more jobs like this?

Get jobs in Warsaw, Poland delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

S/he is also responsible to come up with new enhancements to the processes run on this position, aimed at customer focus as well as cost and time effectiveness.

What You'll Do

• Assist employees and HR Partners on global processes and generic questions on benefits, payroll, compensation and HR policies.
• Performs Workday entries and corrections as requested by employees, Talen Acquisition and HR Partners. Provides self-service support if needed.
• Maintains (creates, updates) SOPs and respective HR articles to ensure these are reflecting actual processes.
• Achieve set KPIs and goals, adhere to established customer service standards. 
• Perform special projects as assigned by the management team.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications

Who You Are:
You are an HR professional with a passion for service excellence and a knack for problem-solving. You have the ability to interpret complex information and provide clear, concise guidance to others. Your critical thinking and judgment skills set you apart, and your service-oriented attitude shines through in every interaction. Patience and good listening skills are part of your toolkit, enabling you to work effectively with a diverse range of employees. You maintain a positive attitude even under pressure and are driven to organize and prioritize your workload effectively. If you are an individual with high energy, who thrives in a dynamic environment, and is committed to continuous improvement, then you are the ideal candidate for this role.

Required Skills:

• Bachelor's Degree in a relevant field.
• At least 1 year of experience in general human resources, benefits, or payroll.
• Proven ability to understand, interpret, and communicate HR policies and procedures.
• Demonstrated excellence in customer care for complex queries.
• Critical thinking, problem-solving, and judgment skills.
• Service-oriented mindset with a willingness to train and guide team members.
• Excellent listening skills and the patience to work with all types of employees.
• Ability to maintain a positive and productive attitude.
• High energy and effective organization/prioritization of workload.

Preferred Skills:

• Experience with HR information systems, particularly Workday.
• Proven track record of contributing to process improvement initiatives.
• Strong interpersonal skills and the ability to work collaboratively across teams.

Additional Information

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.