Senior Product Manager - AI

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and helping them save time and money. 

We operate in various markets, including financial services, healthcare, automotive, agribusiness, insurance, and many more industry segments. 

We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

As a Senior Product Manager at ECS, you will help lead the development of generative AI and data-driven products. You will help transform how consumers work with their finances, using AI to provide personalized and intuitive experiences that help consumers save time and money in their daily financial lives. You have a unique blend of interpersonal skills, technical knowledge, analytical skills, and product management skills.

What you'll be doing

• You will guide product discovery, design, and execution of generative AI and data-driven products and features across ECS.
• Define precise product requirements for chatbots, interactive voice response agents, and embedded generative AI capabilities within product experiences.
• Work with AI engineers and infrastructure cloud operations to design, enhance, and launch products.
• Collaborate with legal and compliance teams to understand regulatory requirements and integrate appropriate control and safeguards into product designs.
• Develop and implement controls that address privacy, data security, and consumer protection to mitigate risks associated with AI technologies.
• Maintain Experience communicating complex technical concepts to various audience channels with all team members, including providing regular updates.
• Integrate consumer insights into product development to ensure products meet user needs and enhance customer satisfaction.
• Work with analytics teams to instrument analytics, interpret data, and obtain insights for product development and improvements.

Qualifications

• 5+ years of product management experience and/or engineering in fintech or a related field.
• Experience developing and launching successful data-driven products.
• You have a passion for customers, customer experience, and customer advocacy
• Team player and individual contributor.
• Knowledge of Generative AI, Machine Learning, and Natural Language Processing.
• Practical experience implementing solutions based on Generative AI or similar AI technologies.
• Deep understanding of consumer financial behaviors and the fintech ecosystem.

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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