Senior Product Manager - Experience

Product at Valon

Valon’s Product team is a growing, fast-paced team with a goal of building a mortgage servicing platform that both empowers mortgage servicing agents to focus on providing exceptional services and also delivers a phenomenally transparent product experience to homeowners. As a product manager at Valon, you will own a business area within the product and lead the creation and execution of the product strategy. Our product is at the unique stage where you’ll have the opportunity to build multiple 0 to1 features, but also scale and iterate on existing MVP features and product experiences. You’ll be working closely with our CPO and world-class engineering team to create a product that delivers value to homeowners, mortgage servicing agents, and mortgage lenders.

About the Role

This team is at the center of our servicing efficiency, a key differentiator in the industry and a major driver of Valon’s growth. Valon’s Experience team

• Builds and maintains the infrastructure needed to empower all Valon product areas to create great experiences for our Servicing Team, our Homeowners, and our Customers
• Develops great experiences for our homeowners across all interactions with Valon
• Empowers our servicing team with tools that make them more efficient and that facilitate high quality, direct interactions with our homeowners

Responsibilities

• Define, own, and deliver business-level objectives and product strategy for the Experience team
• Deeply, deeply, deeply understands the internal/external users and personas, how they use the product, and their pain points
• Partner closely with engineering on executing efficiently
• Work cross-functionally and across organizations to launch new products and features
• Synthesize quantitative data analysis with qualitative user research results to make informed product decisions 
• Define simple, generalizable technical solutions to ambiguous problems and outline the solutions via clear and executable product requirements 
• Communicate with stakeholders to understand their needs and perspectives
• Manage relationships and projects with external vendors

Ideal Background

• 6+ years of product management experience in technical, complex product portfolio.
• Experience working on Fintech, internal tools, regulated products, and/or building for or working with operations teams.
• You understand what it takes to build enterprise-grade software
• You have a “get things done” approach
• Experience working with external vendors to enable integrations via APIs

Benefits

• Base Compensation Band: $157,500-$184,500
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries 
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition