Senior Product Manager, Patient Experience

We’re looking for a passionate Senior Product Manager to shape the future of the patient experience here at Headway. 

The patient experience is at the crux of our mission here at Headway to increase affordable access. As a product leader at the helm of the patient charter, you will be responsible for not only setting the vision and strategy to ensure patients are quickly connected to the right quality provider for them but also defining how we move beyond the initial match to be a partner for patients throughout their mental health journey. If you aspire to build innovative consumer product experiences in uncharted territory to help patients receive quality mental healthcare, this is the role for you.

What you’ll do at Headway:

• Craft delightful, data-driven product experiences to ensure our patients get high-quality care quickly.
• Develop a vision and strategy for how we engage and support patients throughout their mental health journey.
• Work closely with design, engineering, data, and other cross-functional partners to learn and ship quickly.
• Deeply understand and embody the voice of our patients, while staying close to your team in order to quickly build and iterate on products for the patient journey.

You’ll be great for this role if you:

• Have 0 -> 1 product experience: You have 5+ years of experience building new consumer products (B2B2C product experience a plus).
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
• Growth obsessed: You are always searching for new ways to drive Growth, and obsess over the metrics to get there.
• Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them.
• Experimental: You’re innately curious and eager to quickly test and learn how users will respond to new experiences.
• Appreciate quality: You have an exceptionally high bar for building incredible experiences.
• Results driven: You care deeply about creating impact and driving results for Headway’s mission.

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Senior Product Manager, Patient Experience is $200,000.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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