Senior Sales Engineer - Customer Success

Position Overview and Objective

The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support, evangelise, design, propose, and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers.

Primary Responsibilities and Duties

• Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers.
• Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
• Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services.
• Effectively demonstrate key differentiators by understanding the competitive landscape.
• Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts.
• Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc
• Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.

Key Skills

• In depth knowledge of infrastructure components including; Networking, Identity Management, Cloud Services, Virtualisation and OS Windows/Linux/Mac.
• Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc.

• Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers
• Excellent written, verbal, presentation, time management, and attention to detail
• Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools
• Business Application Experience (e.g., Salesforce, M365/Office)
• Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions.
• Experience in modern application deployment technologies including container and cloud based models.

Key Competencies

• Communication
• Organisational Agility
• Problem Solving

Minimum Qualifications

• Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions
• Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired

Preferred Qualifications

• CISSP, GCIH, CISA, CISM or other security focused certification(s)
• 10 years supporting, delivering, or designing enterprise IT systems with a security focus
• Demonstrated overachievement consistently in previous sales engineering role(s)