Senior ServiceNow Developer - COSTA RICA

This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations worldwide. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Sr. ServiceNow Developer will provide technical leadership and contribute to a team of specialists providing development, support, implementations, and configuration of the ServiceNow Strategic Portfolio Management (SPM) module. The role will also be responsible for enabling new modules and supporting enhancements. The employee will have a strong understanding of ServiceNow SPM, architecture, and the ability to translate business outcomes and requirements to technical teams. The ideal candidate will have high emotional intelligence, be able to work independently and as part of a team, build cross-functional relationships, have a passion for continuous learning and improvement, and work in a dynamic, fast-paced environment with changing priorities and ambiguity.

Responsibilities:

• Promote WWT Core Values and best practices.
• Partner with external vendors, and internal teams to manage implementations and ongoing support.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end users' requirements.
• Research technical specifications, articulate technical messages, and display deep technical expertise through well-written, well-organized, and professional documents for technical use and according to technical standards.
• Lead discussions with peers and business stakeholders, actively listening and questioning/clarifying information to ensure understanding of customer technology needs and solutions.

• Translate problem scope and suggested solution to both product owner and stakeholders.
• Work in a Scaled Agile environment to deliver solutions.
• Understand and promote the bigger picture of ServiceNow platform usage within WWT by using large-scale thinking when working on projects.
• Act as an advisor and peer to ServiceNow Analyst in managing configurations and customizations.
• Develop ServiceNow solutions focusing on ServiceNow SPM

Requirements:

• Bachelor's Degree preferred. A combination of education, training, and experience may be considered in lieu of a degree.
• A minimum of 6 years of progressive experience in a related field.
• Licenses/Certifications - SPM Implementation (preferred)
• Exposure to the ServiceNow Strategic Portfolio Management (SPM) module is a bonus.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!