Senior Staff Engineer - IT

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The AVD Engineer will be responsible for documenting and implementing complex virtual desktop interface solutions to be consistent with the global institutional policies/procedures. A successful candidate will be a part of the global team of VDI Engineers to perform integration activities between R1 and Cloudmed systems to create a unified VDI experience. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility between all team members. 

In this role, AVD Engineer will be responsible for ensuring the optimal operation of the R1’s VDI infrastructure by analyzing performance, capacity planning, installation, and maintenance of Azure VDI-related applications, and supporting all VDI infrastructure hardware and software.

The successful candidate must have been a part of a successful project on deployment, management, and migration for large virtual desktop user base (2,000 + users).

Responsibilities:

• Under a general guidance of the AVD Team Manager, carries out testing procedures and implementation plans to ensure operational reliability and scalability of VDI
• In alignment with the project goals, carries out procedures on R1 and Cloudmed infrastructure access for end users and development teams
• Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the virtual infrastructure
• Analyzes existing systems and processes to recommend changes/improvements to maximize user capabilities
• Works with other Team members to ensure project delivery expectations are effectively communicated and met
• Provides Tier 2/3-type support for global VDI infrastructure (serves as a point of escalation for Tier 1 support)
• Participate in on-call rotations and perform off-hour maintenance activities
• Leads technical initiatives as assigned and acts as a mentor for other team members
• Designs, automates and engineers high-availability, scalable solutions for new and existing services
• Deploys, administers, and secures AVD environments for business needs (image management, application packaging, patching and deployment)
• Researches, implements, and documents new tools and processes
• Performs multiple tasks concurrently and responds to emergency situations effectively
• Performs duties in a professional, polite, considerate, courteous, and timely manner
• Understands, supports, enforces, and complies with company policies, procedures and standards of business ethics and conduct

Required Qualifications:

• Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
• 3-5 years of overall virtual desktop experience

• 3-5 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
• Expertise in the Windows 10 operating environment, imaging process and Office 365
• Experience creating, maintaining, and communicating complex information technology documentation
• Working knowledge of Azure administration
• Experience creating software packages, deployment, patch management, data, and cost analytics
• Knowledge of Azure cloud, networking, and enterprise architectures

Desired Qualifications:

• Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid
• Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)
• Hands-on experience with on-Prem Active directory, Microsoft Intune, and Azure AD, Infrastructure-as-Code deployment with automation
• Azure, Citrix, VMware or relevant to VDI Certifications highly desirable
• Ability to maintain the highest levels of customer satisfaction and be service-oriented
• Excellent verbal and written communication skills
• Team-oriented and adaptable

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook