Senior Support Engineer - Jira Enterprise Team

We are change-makers!

Combinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios desenvolver soluções digitais inovadoras escalar capacidades tecnológicas e sustentar seu crescimento.

Construindo pontes em direção a um futuro melhor com mais oportunidades.

Para garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura bem como metas sociais e profissionais buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero etnia raça religião orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.

Estamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest

During your day as a Senior Support Engineer you will:

Interact with our largest and most sophisticated customers to solve their problems digging into complex issues;

Perform triage root cause analysis debugging and troubleshooting across one-to-many Atlassian products;

Receive on-boarding training to make you a specialist in one to many of our products system technologies and network technologies.

Participate on the growth of support capabilities capacity and quality for our customers;

Lead and participate in customer facing calls helping to communicate progress updates action plans and resolution details;

Be part of a team ensuring we have customers for life;

Set high standards for yourself and your team;

Always improve yourself and our customer's experiences.

As a Senior Support Engineer we expect you to have:

Advanced English level (speaking listening and writing);

5+ years of experience in L2/L3 support and troubleshooting web applications systems and/or softwares in general;

Solid troubleshooting skills & root-cause-analysis;

Experience in handling critical tickets complex issues and customer facing;

Experience with Network technologies (e.g. proxies & reverse proxies load balancers LDAP Active Directory SSL);

Experience with web servers application servers or middleware technologies (e.g. NGINX J2EE Tomcat Apache WebSphere JBoss WebLogic);

Experience with Linux/ Unix (e.g. iptables egrep symlinks Event Viewer)

Experience with SQL databases;

It will be nice if you have:

Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps Heap Dumps Garbage Collection Thread/Heap Analysis Java Memory);

Experience with Atlassian products.

We encourage work-life balance in a transparent and flexible environment ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflects our reality.

As an e-Corean you will have flexible benefits in the model of your choice:

Health dental and life insurance

Health insurance for your pet (national coverage)

Periodic wellness sessions

Gympass

Food and/or meal allowance

Multiple benefits card

15 days vacation every 6 months (30 days per year)

Possibility of working from abroad (90 days per year)

Short-term incentive plan (PLR)

Private pension plan

Possibility of choosing between 5 working models

Personalized Onboarding Kit (including monitor headset keyboard & other gifts)

Monthly allowance for remote work (according to your work model)

Flexible working hours

Parking assistance at the SP and POA offices

Financial support for studies and childcare

Privacy

By submitting an application I acknowledge that I have read and understood the e-Core Privacy Notice.

Ao me inscrever concordo que li e entendi a Política de Privacidade da e-Core.

Privacy Policy (EN) / Política de Privacidade (PT-BR)