Senior Technical Writer

About the role:

Blackbaud is searching for an experienced Technical Writer to join our Strategic Content Development team. As a Technical Writer, you should have a passion for creating content to guide and assist our customers as they further their missions. Our Technical Writers develop user interface text, in-product help, web sites, blog and social media posts, videos, and other content for our products. Our Technical Writers interact with a wide variety of stakeholders within our company. You will be a member of a cross-functional, high-performing team consisting of Software Engineers, User Experience Designers, Product Managers, and other Technical Writers.

What You’ll Do:

• Develop customer-centered user assistance content that enhances the user experience and adds value to our software products

• Evaluate and respond quicky to feedback about user assistance content and follow up with the source of the feedback

• Work with and produce content for multiple projects and teams that have concurrent and shifting deadlines. Produce work that meets the standards of both Blackbaud and our clients

• Research and learn new technologies as tools and methodologies change for the creation of user assistance content

• Interact with Subject Matter Experts to efficiently gather information with the goal of becoming an expert on the products you document

• Work closely with other team members and show initiative in improving overall user assistance content and processes

• Contribute to product development by offering feedback on product prototypes, developed code, and general user perspective

What You’ll Bring:

• 2-3+ years experience using technical writing tools and workflows

• Experience with Madcap Flare, HTML, CSS, and an understanding of other online presentation techniques

• Experience with creating screencasts and videos, documenting APIs, and working in an agile environment is a plus

• Experience communicating with external audiences, such as in product communities, blogs, and social media is a plus

• Strong writing and communication abilities, editing skills, and attention to detail

• Enthusiastic work ethic, passion for technology, and the discipline to manage multiple tasks

• The ability to quickly master new processes and technical concepts

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program