Senior UX Researcher - Consumer

About the Role

The Uber Eats User Experience Research Team is hiring experienced researchers to help us fulfill our mission to deeply understand people and context to champion customer obsession and define the future of Uber Eats. Our Research Team informs and influences the most important product decisions with exceptional insights about people, technology, and services in our current and future world.

In this role, you will shape the product vision of our Consumer pillar. You will do this by uncovering unique user-centered opportunities that help Uber create holistic and compelling experiences for the consumers of our app.

If you're inspired by this mission, unafraid to push your limits, and want to work with sharp, motivated co-workers in a fun environment, we'd love to talk.

What You Will Do

• Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy
• Design and conduct foundational, formative, and evaluative qualitative and quantitative user research
• Pioneer research methods when creative methods are necessary
• Collaborate with a diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact
• Synthesize and communicate research findings to drive understanding and user empathy across the organization
• Use your expertise to teach your quantitative and qualitative methods to other members of this team

Basic Qualifications

• 3+ years of professional experience conducting user research
• Master's or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment

Preferred Qualifications

• Previous experience conducting international research and working on products with global impact
• Previous experience in B2C research
• An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
• Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
• Deep understanding of the strengths and weaknesses of different research methods, including when and how to apply them during various product phases
• Ability to concisely and persuasively communicate research findings

For New York, NY-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.