Service Cloud Solution Engineer

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Job Category
Sales

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a Service Cloud Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", "Pre -Sales Engineer" or "Sales Engineer", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey.

• Responsibilities
  • Coordinate and lead the entire solution cycle through close collaboration with other teams.
  • Understand the customer's needs, expectially in customer service domain, and establish Salesforce's product as the best solution that solves unique challenges
  • Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions
  • Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
  • Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
  • Attain quarterly and annual objectives assigned by management
  • Respond efficiently to RFPs
  • Lead the technical side of the sales cycle
  • Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

• Required Qualifications:
  • Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.
  • Proven oral, written, presentation, and interpersonal communication and relationship skills.
  • Proven time management skills in a dynamic team environment.
  • Ability to work as part of a team to tackle problems in dynamic, energising environments.
  • Inquisitive, practical, and passionate about technology and sharing knowledge.
  • Loves to be the first to know something and to understand why and how things happen.
  • Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
  • Good at explaining ideas and finding ways to keep people's attention.
  • Fluency in English and Italian mandatory

• Preferred Qualifications:
  • Understanding the business requirements of customers in the Customer Service and Field Service domain
  • Salesforce Service Cloud product knowledge and certifications such as Salesforce Service Cloud Consultant

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.