Service Desk Voice Support Associate (Cebu)

Accenture • Philippines Cebu City

Company

Accenture

Location

Philippines Cebu City

Type

Full Time

Job Description

JOB DESCRIPTION:

  • Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
  • Liaise with other support teams as necessary to resolve customer requests or incidents
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

OR

  • Provide customer-facing (call/voice) product engineering support for M365 and real-time client support for faster resolution of cases
  • Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
  • Responsible in providing timely and accurate update and information on assigned incidents and service request Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support

OR

  • Provide post-purchase order support and order modifications for requests
  • Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
  • Perform activation assistance, cancellation, enrollment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, and offers
  • Articulate member benefits
  • Covers all products including Desktop support

Date Posted

05/02/2024

Views

2

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Strategic Customer Success Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking a Strategic Customer Success Manager The role involves building strong relationships wit...

View Details

Enterprise Customer Success Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking an Enterprise Customer Success Manager The role involves serving as a trusted consultant...

View Details

AWS Alliance Driver, Director - PwC

Views in the last 30 days - 0

The text describes a role for an AWS Alliance Director at PwC The individual will lead the AWS Alliance across various sectors focusing on the overall...

View Details

Business Account Executive - Spectrum

Views in the last 30 days - 0

The Business Account Executive role involves selling primary and ancillary communications solutions to small and mediumsized businesses within a speci...

View Details

Software Engineering Lead - Dotdash Meredith

Views in the last 30 days - 0

Dotdash Meredith is seeking a skilled Engineering Lead for a missioncritical role in designing and scaling their nextgeneration publishing platform Th...

View Details

Principal Product Marketing Manager - Rokt

Views in the last 30 days - 0

mParticle by Rokt a leading customer data platform is seeking a Principal Product Marketing Manager The role involves driving market leadership creati...

View Details